Credit & Collections Manager

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

The Credit & Collections Manager is responsible for providing direction, supervision, and development to the team of collection representatives. This leadership position is responsible for ensuring that the team manages each assigned portfolio for timely collections while providing outstanding customer service. In this role, the Manager is focused on continuous process improvements, forecasting results, and managing expectations of the business partners across Rumpke.

Responsibilities of Position:

• Establish and maintain the credit and collections department's operating standards, credit and collection policies, goals/objectives, and procedures
• Responsible for hiring, training, and managing credit and collection team by providing direction, feedback, training, and performance evaluations
• Develop benchmark and measurement tools to set expectations, assess departmental and individual performance, and establish proper goal setting
• Confer with other departments regarding credit related matters; prepares credit and collection reports, analyzes trends, and makes suggestions for improvement
• Optimize collections while also ensuring customer relationships remain strong, often finding creative win-win solutions with internal and external customers
• Review financial condition of prospective customers to determine credit worthiness, establish appropriate credit limits, and monitor risk exposure
• Establish, implement, and maintain an effective delinquency control and follow-up program for all customer accounts that are late, delinquent, potentially delinquent, or written-off
• Drive the dispute resolution process by partnering with the internal business; Serve as the escalation point for customer disputes
• Establish alternate credit arrangements for high-risk customers to minimize bad debt write-offs that would negatively impact the profitability of the company
• Stay current with changes in state and federal laws governing debt collections and bankruptcy
• Represent the company in all credit and collection legal matters; includes managing third party collection agency's activities on Rumpke's behalf, authorizing the referral of accounts to third party collection agencies, and approving related expenditures, including collection agency charges, legal fees, court filing and suit fees
• Ensure the Collection team operates within the confines of the Federal Fair Debt Collection Practices Act (FDCPA)
• Perform other duties as assigned

Supervisory Responsibility:

• This position will manage 1-5 employees
• This position will not oversee and direct other managers

Skills & Abilities Needed for Position:

• Strong analytical and problem-solving skills, interpersonal skills, and ability to develop working relationship with the business leaders within the company
• High degree of integrity and ability to maintain confidentiality and trust around sensitive compliance issues
• Excellent written, verbal communication, and negotiation skills required
• Strong organizational and time management skills
• Proficient in Microsoft Office applications
• Technical knowledge of laws and regulations covering credit and collection activities

Experience & Knowledge Needed for Position:

• Experience in Credit and Collections, a plus
• Previous 3 years Management Experience
• Bachelor's degree in accounting, finance, or a related field preferred

Physical Requirements in a Regular Workday:

• Rarely lifting/carrying/pushing/pulling a max of 10 lbs
• Rarely working outside in changing temperatures, wet/humid conditions
• Rarely stooping/kneeling/crouching/crawling
• Continuously sitting/standing
• Frequently walking

Additional Working Conditions/Aspects:

• Legally eligible to work in the United States
• Valid driver's license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.