Service Desk is needed for an opportunity with SOC's client onsite in Malibu, CA
Active Secret Clearance Needed!
Job Description:
Our client
is seeking an entry-level Service Desk Technician to join our Information Technology team. This role provides first-line technical support to employees across the organization and serves as the primary point of contact for hardware, software, and access-related issues. The ideal candidate is customer-focused, eager to learn, and passionate about technology.
The Service Desk Technician will troubleshoot and resolve common IT issues, document support requests, escalate complex problems when necessary, and help ensure a positive end-user experience in a fast-paced research and engineering environment.
Essential Duties and Responsibilities
- Provide first-level technical support for desktop, laptop, mobile device, printer, and peripheral issues.
- Respond to service requests and incidents through ticketing systems, phone calls, email, and walk-up support.
- Troubleshoot hardware, software, operating system, and network connectivity issues.
- Install, configure, and maintain Windows workstations and standard software applications.
- Create, modify, and disable user accounts and permissions in accordance with company policies.
- Assist with password resets, multi-factor authentication, and access-related requests.
- Image, deploy, and inventory computer equipment.
- Document troubleshooting steps, resolutions, and support activities within the ticketing system.
- Escalate unresolved issues to senior IT staff or specialized support teams.
- Support conference room technology, printers, and other office technology systems.
- Assist with onboarding and offboarding activities, including workstation setup and account provisioning.
- Maintain a high level of customer service and professionalism while supporting end users.
Required Qualifications
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
- Current CompTIA A+ certification required.
- Basic understanding of Windows operating systems, Microsoft Office applications, and desktop hardware.
- Experience troubleshooting common hardware, software, and user-access issues.
- Strong customer service, communication, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- U.S. citizenship and ability to obtain and maintain a U.S. Government security clearance.
Preferred Qualifications
- 1+ years of Help Desk, Service Desk, Desktop Support, or IT Support experience.
- CompTIA Network+, Security+, or other relevant technical certifications.
- Experience with Active Directory, Microsoft 365, Azure Active Directory, or ServiceNow.
- Familiarity with basic networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
- Experience supporting Windows 10/11 endpoints, mobile devices, and common business applications.
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
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Estimated Min Rate: $28.00
Estimated Max Rate: $40.00 |
SOC LLC
Jun 24, 2026