Business Development Representative

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Drive enterprise pipeline growth by engaging strategic accounts across the Enterprise East region, shaping how large organizations modernize customer experience through cloud and AI. This role directly influences revenue expansion by creating new logo opportunities while unlocking additional value within existing customers. At Genesys, you will help organizations deliver more human, connected experiences at scale, supported by an AI-powered platform used by thousands of global enterprises. You will operate with high autonomy, partnering closely with Account Executives and cross-functional teams to execute targeted account strategies that accelerate growth and deepen customer impact. This position offers strong exposure to enterprise sales motions, senior stakeholder engagement, and career progression within a global sales organization.

Key Responsibilities:

• Drive multi-channel outbound strategies that generate qualified pipeline across new logo and existing enterprise accounts
• Identify and develop high-value opportunities by analyzing account landscapes, industry trends, and customer signals
• Engage senior decision-makers and influencers to position solutions that align with strategic business outcomes
• Partner with Account Executives to build and execute account-based plans that expand footprint and accelerate deal velocity
• Leverage customer intelligence and usage insights to uncover cross-sell and upsell opportunities
• Convert inbound and marketing-qualified leads into high-quality sales opportunities with clear next steps
• Articulate the value of Genesys Cloud and CX solutions in the context of customer challenges and measurable outcomes
• Utilize modern sales tools and data-driven insights to optimize outreach effectiveness and engagement quality
• Maintain accurate pipeline tracking, forecasting inputs, and activity reporting within Salesforce
• Consistently achieve and exceed pipeline generation, meeting conversion, and activity KPIs aligned to revenue goals

Required Qualifications:

• 1 to 3+ years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments
• Proven track record of outbound prospecting and pipeline generation in complex or enterprise accounts
• Experience engaging mid-level to senior stakeholders within large organizations
• Strong business acumen with the ability to understand customer challenges and align solutions effectively
• Excellent communication, organization, and time management skills
• Experience using Salesforce, LinkedIn Sales Navigator, and modern sales engagement platforms

Preferred Qualifications:

• Familiarity with enterprise sales cycles and account-based selling strategies
• Exposure to customer experience platforms, contact center technologies, or AI-driven solutions
• Demonstrated ability to leverage data and insights to refine outreach and improve performance
• Experience collaborating cross-functionally in a high-growth or global sales environment

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.