Vice President, Member Success

REMOTE • CONTIGUOUS UNITED STATES

Retail Strategy • Enterprise Leadership • Member Growth 

Do you enjoy developing high performing teams, strengthening member engagement, and leading enterprise-wide strategies that deliver measurable, lasting impact? We are looking for a Vice President, Member Success to lead NCG’s retail strategy and ensure our programs and services consistently deliver exceptional value across our member co-ops.

Come join National Co+op Grocers’ (NCG) collective movement towards a just, resilient and regenerative food system that is accessible for all! We are a business services cooperative that helps community-owned grocery stores thrive—strengthening local economies, promoting sustainable food systems, and empowering consumers. We are revolutionizing the grocery industry to make it work better for people and the planet!

This role provides leadership across Strategic Development, Retail Operations, Business Expansion and Transformation teams to build a unified system that drives member co-op success through high-impact programs, strong financial and operational performance and long-term organizational growth. This is an ideal position for a seasoned retail leader who excels at aligning cross-functional teams and strengthening member engagement.

Primary Responsibilities:

·       Develop and execute long-term strategies for growing the retail membership base and increasing retail member engagement.

·       Oversee delivery of support services for new store development, relocations, and expansion projects.

·       Ensure delivery of coaching, tools, and systems that strengthen management, operations, and financial sustainability of member co-ops.

·       Lead the collaboration with NCG Business Technology, Marketing, Purchasing, and Business Services teams to develop programs, services, resources, tools and systems that work for co-ops.

·       Lead the collaboration with NCG Marketing & Communications to develop and deliver campaigns and communication strategies that increase co-op participation, program engagement, and perception of value from NCG membership and programs.

·       Lead the collaboration with the Business Intelligence team to acquire and analyze data related to member needs, perceptions, and behaviors, using insights to inform business plans.

Qualifications:

·       Bachelor’s degree and/or 12+ years of senior leadership experience in retail, organizational development, strategy, or multi-site operations.

·       Proven ability to lead through senior leaders in a complex retail organization.

·       Demonstrated experience in retail strategic planning, financial oversight and enterprise alignment.

·       Demonstrated experience with retail expansion, development, or large-scale initiatives.

·       Demonstrated experience with stakeholder engagement (GMs, boards, internal leaders).

·       Understanding of retail food operations, including retail financial accounting, retail financial analysis, P&L management, and cash flow management.

·       Between 30%-75% business travel is required, including overnights and weekends.

Compensation & Benefits

NCG offers a competitive salary and comprehensive benefits package, as an example:

•  4 weeks Paid Time Off
• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) with company contributions
• Company-paid life and disability insurance
• Company paid identity theft protection
• Matching 401(k) plan

The salary for this position is $297,209.

Workstation Options

·       Home Office (Contiguous U.S.): Eligible if within 100 miles of a major airport and has sufficient internet bandwidth and mobile phone service.

·       St. Paul, MN Office: Workstations available at 2610 University Ave W, with free parking and access to the Green Line Light Rail (Westgate Station).

Accessibility

NCG is committed to providing equal access to all interested candidates. If you require a reasonable accommodation for any part of the employment process, please contact (866) 709-2667 ext. 2817 or email careers@ncg.coop for assistance. 

Our goal is to attract and retain qualified talent and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any characteristic protected by applicable law. 

No recruiters or agencies please.