Manager, Collections

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

The employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.

Collections Operations and Recovery Management
Oversees delinquent receivable recovery efforts for student and institutional accounts across the College. Ensures timely identification, progression, and resolution of past-due accounts. Monitors collection activities, including payment plans, account escalation, and third-party agency engagement, to support effective recovery outcomes.

Team Leadership and Execution
Supervises collections staff and ensures consistent application of collection procedures and expectations. Provides training, coaching, and performance management to support team effectiveness and accountability.

Portfolio Monitoring and Performance Management
Monitors aging reports, recovery rates, and portfolio performance to evaluate effectiveness of collection efforts. Adjusts approaches within established guidelines to improve recovery outcomes and maintain operational consistency.

Collaboration and Coordination
Partners with Student Accounts, External Services, and Customer Payment Center teams to ensure accurate receivable aging and prioritization of collection efforts. Serves as the primary liaison with external collection agencies and coordinates activities to ensure alignment with institutional expectations.

Compliance and Risk Management
Ensures collection practices align with institutional policies, state requirements, and applicable regulations, including FERPA and FDCPA where applicable. Maintains documentation supporting collection activity, agency performance, and write-off recommendations. Supports audit activities and ensures timely resolution of findings.

Financial Analysis and Reporting
Conducts bad debt analysis and provides recommendations for write-offs and allowance adjustments. Tracks and reports key performance metrics, including recovery rates, aging trends, and agency effectiveness. Prepares reports for leadership on portfolio performance and collection outcomes.

Continuous Improvement
Identifies opportunities to improve collection workflows, escalation processes, and agency performance. Supports implementation of process improvements that enhance efficiency, compliance, and recovery outcomes.

Required
Associate degree in Business Management or related field, or equivalent combination of education and relevant professional experience as defined by TSTC equivalency standards.

Minimum of five (5) years of experience in collections, accounts receivable, or financial operations, including at least two (2) years of supervisory experience.

Preferred
Bachelor's degree in Accounting, Finance, Business Administration, or related field.
Experience with student account collections, FERPA, and FDCPA regulations.
Experience with institutional or corporate receivables and third-party collections.

Collections and Receivables Management: Demonstrates strong knowledge of collections strategies, delinquency recovery processes, and accounts receivable management across multiple account types

Data Analysis and Reporting: Analyzes receivable data, monitors aging trends, and uses performance metrics to drive recovery outcomes and inform decisions

Leadership and Supervision: Leads collections staff, establishes expectations, and drives accountability for performance, compliance, and results

Organization and Workflow Management: Manages multiple collection workflows, priorities, and escalation processes in a structured and consistent manner

Customer Communication and Resolution: Communicates effectively with internal and external stakeholders while balancing recovery objectives with customer experience

Compliance and Risk Management: Ensures adherence to regulatory requirements, institutional policies, and audit expectations across all collection activities

Communication
Communicates effectively with internal stakeholders, leadership, and external partners to support collection outcomes and alignment.

Leadership and Accountability
Leads teams with clear expectations and accountability for recovery performance, compliance, and operational execution.

Financial Acumen
Understands the financial impact of receivables, bad debt, and recovery performance, using this knowledge to guide decisions.

Performance Management
Monitors portfolio performance, evaluates recovery trends, and drives actions to improve outcomes.

Compliance and Risk Management
Ensures adherence to regulatory requirements and institutional policies, maintaining defensible and consistent practices.

Strategic Problem Solving
Evaluates complex collection challenges and determines appropriate strategies to improve recovery and mitigate risk.

This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.