Lead Student Payment Specialist

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

The employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.

Regional Payment Operations Leadership
Leads campus-based payment operations across an assigned region to ensure consistent execution of cashiering, payment processing, and student financial services. Oversees daily operations to maintain service quality, accuracy, and adherence to institutional standards. Ensures consistent application of policies and procedures across all assigned campus locations.

Team Leadership and Development
Directly supervises Student Payment Specialists and provides coaching, training, and performance management. Establishes clear expectations for service delivery, compliance, and operational execution. Supports onboarding and ongoing development to ensure staff capability and consistency across locations.

Financial Operations and Service Delivery
Oversees daily payment processing, deposit preparation, and reconciliation activities to ensure accuracy and timeliness. Coordinates with Student Accounts and External Services to resolve student account issues and support integrated service delivery. Monitors front-line customer service interactions to ensure a positive and consistent student experience.

Collaboration and Communication
Serves as the primary liaison between campus staff and the Director of Customer Payment Center. Coordinates with campus leadership and centralized teams to ensure alignment of financial service delivery with institutional expectations. Communicates policy updates, procedural changes, and operational expectations to staff and escalates issues as needed.

Work Management and Performance Oversight
Manages staffing priorities, workflow distribution, and daily operations across assigned campuses. Monitors performance metrics, service standards, and compliance indicators to ensure effective service delivery. Conducts site visits to support operations, reinforce expectations, and provide hands-on guidance.

Quality and Compliance
Ensures adherence to cash handling policies, deposit timelines, reconciliation standards, and PCI compliance requirements. Reviews and approves daily reconciliations and monitors compliance with internal controls. Coordinates audit activities and supports resolution of findings, implementing corrective actions as needed.

Continuous Improvement and Operational Support
Identifies opportunities to improve workflows, strengthen compliance, and enhance service delivery. Supports implementation of process improvements and system updates. Uses operational data to identify trends and drive improvements within assigned regions.

Required
Associate degree in Business, Accounting, Finance, or related field, or equivalent combination of education and relevant professional experience as defined by TSTC equivalency standards.

Minimum of three (3) years of experience in cashiering operations or financial services, including at least one (1) year of supervisory experience.

Preferred
Bachelor's degree in Accounting, Finance, Business Administration, or related field.
Experience in higher education student accounts or bursar operations.

Cash Handling and Financial Operations: Demonstrates strong knowledge of cashiering operations, reconciliation processes, and internal controls across multiple locations

Compliance and Risk Awareness: Applies understanding of PCI compliance, deposit controls, and financial policies to ensure adherence and mitigate risk

Leadership and Supervision: Leads geographically distributed staff, provides coaching, and ensures accountability for performance and service delivery

Operational Coordination: Manages multi-campus workflows, prioritizes operational needs, and ensures timely and accurate execution of payment activities

Customer Service and Issue Resolution: Resolves customer concerns and escalations while maintaining a consistent and professional service experience

Systems and Technical Proficiency: Utilizes student information systems and payment platforms to support operational oversight and reporting

Communication
Communicates expectations, updates, and operational guidance clearly to staff, campus leadership, and centralized teams.

Leadership and Accountability
Leads teams with clear expectations, monitors performance, and holds staff accountable for service quality, accuracy, and compliance.

Operational Execution
Ensures consistent execution of payment processing, reconciliation, and deposit activities across assigned campuses.

Quality and Compliance Oversight
Monitors adherence to policies, internal controls, and compliance requirements, addressing gaps and reinforcing standards.

Coaching and Development
Provides ongoing coaching, training, and feedback to build staff capability and ensure consistent service delivery.

Problem Solving and Decision Making
Resolves operational issues and service challenges by applying judgment and coordinating with stakeholders.

This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.