Associate HR Services Representative

As an S&C Electric team member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We're big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join S&C to make an impact on tomorrow's energy challenges and become an employee-owner!

Hours

* 8:00 am - 5:00 pm (Mon-Fri) On Site

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position in the United States is $53,944 - $71,475.80. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C's annual incentive plan (AIP), subject to eligibility criteria.

Join Our Team as an Associate HR Services Representative!

The HR Shared Services team serves as the primary intake center for service requests at S&C. This includes managing inquiries related to benefits, payroll, and other critical HR services as well as being the point of contact for service requests for functional areas across the business. The team provides timely and efficient support and contributes to the overall operational excellence of S&C, ultimately enhancing employee satisfaction and organizational effectiveness.

The Associate HR Services Representative is responsible for managing the intake of HR tickets through the service center, playing a pivotal role in providing frontline support to employees. Focusing on responsiveness and efficiency, the rep addresses inquiries, answers questions, and ensures the seamless flow of HR-related requests. Collaborating closely with cross-functional teams, this position navigates escalations as needed, contributing to the overall effectiveness of S&C.

Key Responsibilities:

• Support the HR Function in receiving inquiries
• Create master benefit files for all new hires and continuously build the files through documentation from a team member's employment activities, such as enrollment, changes, and termination. Audit the files regularly to ensure completeness.
• Utilize the HRIS to update team members' information as it relates to company programs, such as benefits plans. Reports data-related issues to senior members of the team for action.
• Assist in managing retirement plan records, overseeing participants' status from current to terminated or deceased.
• Coordinate various processes supporting the HR Function as needed.
• Perform other administrative duties as needed, restocking supplies, and updating records.
• Other responsibilities as assigned

What you'll need to succeed:

Required

• 0-1 year of demonstrated experience in HR Services or a related customer-centric HR role, showing strong customer service skills with demonstrated experience responding to inquiries in a valuable and timely manner.
• Good written and verbal communication skills with the ability to communicate effectively with the Shared Services team, vendors, and team members.
• Good organizational skills with the ability to manage multiple projects simultaneously and balance deadlines.
• Good attention to detail and ability to complete activities with accuracy, including highly confidential information and employee files.
• Good time management skills with the ability to estimate how long tasks will take and schedule accordingly.
• Ability to work in a team and approach collaborative activities with a positive attitude.
• Ability to enter data both electronically and manually with accuracy, asking for clarification when data appears to be incorrect.
• Good analytical and mathematical abilities with the ability to reconcile expense lists and create simple budgets for events and other department activities.
• Good computer skills with some demonstrated experience in navigating simple databases and information systems.
• Proficient in Microsoft Office products, including Outlook, Excel, and PowerPoint.

Preferred

• Demonstrated experience with ServiceNow or an alternative support ticketing system.
• Prior experience working in a benefits or HR team.

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at TAsupport@sandc.com.

No fixed deadline

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