Technical Support Specialist, Weather Systems

Vaisala is a global technology leader and expert in weather, environmental, and industrial measurements and our solutions enable customers to find answers, remove doubt, and make smarter decisions. We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Curiosity, the desire to meet challenges and an extraordinary ability to innovate areVaisala's core, both past and present. In line with our mission "Observations for a better world," we continue our work to help find answers and take action for a sustainable future.

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Vaisala's industry-leading weather observation technologies, instruments, and solutions lay the foundation for the Weather and Environment business area's strategy, enabling our customers to improve their ability to measure and forecast weather and weather phenomena. The business area serves selected weather-dependent customers to whom accurate, real-time, uninterrupted, and reliable weather data is essential to run efficient operations.

We are looking for a Technical Support Specialist - Weather Systems on our CareTech team in our Louisville, Colorado office. This is a full-time onsite position.

The Technical Support Specialist - Weather Systems is responsible for delivering high-quality technical support to customers, ensuring superior service and fostering strong relationships. This role actively engages with customers to enhance their experience, anticipate their needs, and support commercial opportunities such as upselling and cross-selling. The role has a regional / global scope with operational impact.

What's Your Role?

Customer-Focused Technical Support
* Provide expert-level technical assistance to customers, ensuring timely solutions in line with SLAs and KPIs.
* Analyze, diagnose, and resolve technical issues related to Vaisala weather systems, escalating complex cases when necessary.
* Maintain detailed records of customer interactions to ensure proper tracking and case resolution.

Customer Relationship & Business Growth
* Act as the key liaison between Sales, Customer Success, and the customer to foster strong relationships.
* Develop a deep understanding of customer needs and provide proactive solutions.
* Identify opportunities for upselling and cross-selling and coordinate with Sales to drive growth.

Communication and Influencing
* Adapt and exchange information effectively with internal and external stakeholders.
* Lead customer-facing discussions, ensuring clarity and alignment on technical resolutions and service improvements.

Knowledge & Innovation
* Develop and maintain a strong understanding of Vaisala products and customer applications.
* Provide insights from customer interactions to inform product improvements and technical documentation.
* Collaborate with internal teams to refine customer support processes and enhance customer experience.

Complexity of tasks
* Difficult - Problems may be vaguely defined and require understanding across multiple job areas.

What Will You Bring?

* Strong customer engagement skills, with the ability to build rapport, trust, and long-term relationships.
* Advanced problem-solving, troubleshooting, and case management abilities.
* Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
* Commercial awareness - ability to recognize business opportunities through customer interactions.
* Experience with technical support tools and CRM systems is desirable.
* Background or interest in weather, environmental measurement, or related technical fields is a plus.

ANTICIPATED SALARY RANGE: $70,000-$85,000 base salary with our annual performance bonus plan. Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package, which is outlined below.

Please note that applications sent via email cannot be processed due to privacy reasons. The recruitment process typically consists of 2-3 meetings, including a discussion with team members..

Ready to take every measure for the planet? Apply at the latest by July 6, 2026 via the application form.

Our Vaisala solutions contribute to societies and people's lives in over 150 countries - and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world. We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE Veteran/Disability

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).