Technical Support Specialist

Department: MED-Central IT
Salary/Grade: NEX/15

Job Summary:

This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine.

Specific Responsibilities:

Strategic Planning

• Assists in the creation of workplace endpoint technology initiatives.

Administration

• Recommends modification of practices and procedures to increase effectiveness or efficiency.
• Authors Scopes of Work for small projects.
• Creates and maintains user documentation.

Development

• Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
• Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems.
• Performs routine preventive maintenance tasks in accordance with established practices.

Performance

• Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices

Infrastructure

• Adobe Creative Cloud Suite

• Box Collaborative Storage

• identity management/provisioning

• information security

• Linux Operating System

• Mac OS X Operating System

• Microsoft Exchange

• Microsoft Lync

• Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)

• Microsoft SharePoint

• Server hardware

• Storage hardware

• Windows Operating System

Compliance

• FERPA

• FISMA

• HIPAA

• HITECH

Analytical

• critical thinking

• Debugging

• decision making

• judgment

• problem solving

• read & interpret technical drawings

• Troubleshooting

• use-case analysis

Project

• collaboration and teamwork

• facilitate collaboration

• functional documentation

• organizational skills

• planning

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.

• 2 years IT, CS user support or other relevant experience required.

Benefits:

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

Target hiring range for this position will be between $27.06 to $38.05 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

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