Genetics Coordinator II

Genetics Coordinator II - San Juan Capistrano, CA, Monday to Friday, 8:00 AM to 5:00 PM

Genetic testing and counseling are rapidly advancing areas of medical genetics, requiring extensive knowledge of the principles and practice of all areas of clinical and laboratory genetics as well as genetic counseling. The impact of genetic testing results for patients and their families is often complex and life changing, ranging from childbearing decisions to cancer prevention strategies. The Genetic Coordinator will aid the Genomic Services team and Operations to ensure that clients of Quest Diagnostics receive genetics services, both consultative and laboratory, of the highest quality possible. The Genetic Coordinator will support the Genomic Specialists and Operations staff in the Biochemical Genetics/Maternal Serum Screening, Cytogenetics, Somatic Oncology, and Molecular Genetics Laboratories, including Oncology, Neurology, and Non-invasive Prenatal testing. Under the direction of, or working with a Genomic Services member, they will be responsible for assisting genomic science specialists and liaisons in their roles of providing client service and support for laboratory and commercial operations.

Pay range: $56K plus yearly

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Perform administrative duties of a complex and sensitive nature, including but not limited to:

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  Be proficient in all Quest applications, processes, tools, and databases needed to perform daily functions.

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  Obtain information necessary for test code verifications.

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  Obtain clinical information on specific samples.

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  Assist with obtaining and summarizing phenotype and family history information on specific samples.

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  Assist in the creation, curation, and updating of various clinical databases.

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  Create and maintain disease/gene crosswalk tools for genetic panels.

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  Perform literature searches and contribute to published abstracts and manuscripts.

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  Obtain clinical outcome data for targeted assays.

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  Triaging calls to the genetic counselor team when appropriate.

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  Coordination of testing for the Family Insight Program.

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  Coordination of sample approval and submission for family studies.

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  Functions as liaison with inter- and intra-clinical department members.

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  Coordination of high touch and high complexity sample testing.

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  Participation on various committees to create, organize and implement strategies to promote and drive the desired culture throughout the organization.

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  Function as a resource for problem solving and process improvement for new softwareapplications.

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  Functions as liaison with various lab acquisitions.

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  Participate in regular meetings with GCs in various specialties to gain knowledge, monitor efficiency and evaluate work processes and problem resolution.

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  Independently monitor and oversee inquiries from multiple specialty mailboxes.

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  Participate in mentoring and educating genetic counseling students rotating through the laboratory.

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  May assist in recruiting, interviewing, and training new Genomic Coordinator or Genomic Client Service Specialist employees

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  Performs other related duties as assigned.

• BA/BS degree preferred; 2-4 years of experience in customer service
• Strong written and verbal communication skills
• Working knowledge of PC operation, including Microsoft Office Suite
• Proven ability to accomplish tasks both independently and as a member of a team
• Proven ability to prioritize and take initiative
• Excellent critical thinking skills
• Exemplify professionalism consistent with Quest Diagnostics' values, vision and mission
• Strong organizational abilities

What you'll need to succeed:

• A collegial and collaborative nature
• High-energy work ethic
• Strong verbal and written communication skills
• Demonstrated decision making and organizational skills
• Proven ability to accomplish tasks both independently and as a member of a team.
• Ability to work effectively with the local and national Quest Diagnostics teams
• Superb problem-solving skills
• Demonstrated accountability for growth and job performance by seeking education opportunities

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.