Senior Manager - Claims Management (Mortgage Servicing)

The Claims department's mission is to minimize losses by maximizing recoveries through the timely and accurate filing of Claims to investors, insurers, and other third parties. In this role you will lead a team of managers, driving performance and accountability while fostering a culture that emphasizes continuous development and leadership at all levels. Your leadership will directly support our mission to minimize losses through effective claim recovery processes and oversight.

Primary responsibilities include:

• Inspire department managers and staff to action
• Coach, mentor, and develop others to improve employee success
• Establish and communicate clear performance expectations to achieve department goals
• Oversee operational controls and ensure adherence to policies and procedures
• Identify and mitigate risk by challenging existing strategies and implementing improvements
• Collaborate cross-functionally to resolve issues and improve workflows
• Monitor short and long-term capacity needs
• Analyze performance data to uncover insights and optimize recovery outcomes
• Manage various projects and perform other relevant duties as needed

The successful candidate will possess:

• Bachelor's degree in a business-related field
• 5+ years mortgage servicing experience in a leadership role that reflects progression and increased responsibility




• In lieu of mortgage servicing experience, will consider commensurate experience leading management-level professionals in an operational or financial services setting




• Strong interpersonal skills, exhibiting excellence in character, discipline, and self-motivation
• A commitment to accountability, teamwork, and leadership by example
• Familiarity with Microsoft Office products
• Experience reading regulations and applying to operations work flow and procedures
• High level of analytical thinking and a creative and energetic approach to problem solving
• Both the initiative to work independently and the flexibility to collaborate
• Proven success in a deadline-driven environment
• Excellent communication skills with experience leading meetings and conveying information
• Ability to handle conflict effectively and in a positive manner

**Position is onsite in Oklahoma City, must reside in the area to be considered**

Bachelors (required)

In lieu of mortgage servicing experience, will consider commensurate experience leading management-level professionals in an operational or financial services setting (required)
5 years: mortgage servicing experience in a leadership role that reflects progression and increased responsibility (required)