Lead Parking Enforcement Representative

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 07-16-2026

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Transportation and Parking Services (TAPS) supports the University's mission by providing access to UC Santa Cruz, acting as fiscal stewards, and managing the sustainable planning, design, and operation of safe and equitable bicycle/pedestrian programs, transit services, parking, and other transportation-related needs.

More information can be found at: https://transportation.ucsc.edu/

JOB SUMMARY

Under the general supervision of the Parking Enforcement Manager, the Lead Parking Representative works as the field lead and performs duties including assisting in training, delegating and assigning tasks to the Senior Parking Representatives, and performing routine reviews ensuring all policies and procedures are followed as directed. The incumbent is responsible for enforcing campus and state parking rules and regulations by methodically patrolling parking lots and roads on foot or in a vehicle writing parking citations. In addition, the Lead Parking Representative provides a variety of other services for the campus community and is responsible for a small amount of daily administrative work.

APPOINTMENT INFORMATION

Budgeted Salary: $32.16/hour
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Sun, TBD
• Shift Includes: Day, Evening, Night, Swing Shift, Weekends

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: SX, Service Unit

Job Code Classification: PARKING REPR LD (005332)

Travel: Never or Rarely

JOB DUTIES

50% - Lead Responsibilities

• Assigns and oversees the work of Senior Parking Representatives as needed.
• Trains new employees in all aspects of the job.
• Assists the Parking Enforcement Manager with scheduling Senior Parking Representatives for daily routines and special events ensuring enforcement areas are adequately covered.
• Monitors Senior Parking Representatives' work for productivity, thoroughness, and accuracy ensuring good judgment is being used in public contact, booting, and towing situations.
• Assists in the planning and implementation of new or revised phases of parking operations.
• Makes recommendations for new parking permits and parking systems that meet the needs of the campus.
• Ensures that all mechanical equipment is in proper working order and makes recommendations for new equipment.
• Assists the Parking Enforcement Manager with quality control audits in all areas to ensure maximum efficiency and accuracy of the citation issuance program

35% - Parking Enforcement

• Drives a campus vehicle while on patrol and for general, job-related transportation.
• Enforces parking regulations and policies and evaluates situations to take appropriate action such as writing a citation or issuing a warning.
• Identifies parking-related issues, and suggests improvements.
• Generates citations by entering information into a handheld electronic device.
• Hand-writes forms, as needed, legibly and accurately.
• Identifies vehicles with excessive unpaid citations and immobilizes or has them towed adhering to established and approved procedures.
• Photographs vehicles and documents "boots" and significant incidents.
• Independently initiates vehicle and foot patrol when working assigned areas.
• Testifies in court if subpoenaed.

10% - Other Field Operations

• Uses jumper cables to start vehicle batteries as needed to assist campus community members.
• Provides information and gives direction to visitors and affiliates.
• Provides training and education to employees and community members on parking enforcement-related matters.
• Directs traffic and provides information and related services to ensure the safe flow of traffic and pedestrians.
• Responds as directed to radio calls following radio etiquette as trained.
• Identifies and mitigates any unsafe conditions or health risks encountered.
• Posts barricades and temporary signs as directed.
• Participates in large campus events by assisting in the implementation of special traffic routes and parking logistics.

5% - Administrative Duties

• Assists with planning traffic routes and parking logistics needs for the department and campus during special events.
• Posts barricades and temporary signs as directed.
• Supervises students and temporary workers.
• Maintains University issued equipment and keeps work area in clean and workable order.
• Participates in meetings and completes training relevant to the position.
• Completes daily, monthly, overtime, and special event logs in accordance with time and attendance records.
• Maintains the security of University issued keys.

REQUIRED QUALIFICATIONS

• A Bachelor's degree or equivalent combination of training and / or experience.
• Parking enforcement experience including inspecting vehicles for permits and issuing citations to vehicles.
• Knowledge of how to operate a handheld, two-way radio with the ability to effectively communicate and receive information.
• Knowledge of and ability to use standard computing tools including Microsoft Word, Excel, PowerPoint, Adobe Acrobat, email, and online calendaring systems.
• Skills in leading employees including training, motivating and organizing workflow to accomplish established objectives.
• Time management skills with the ability to work efficiently and professionally to initiate parking enforcement services with or without direct supervision.
• Skills to work effectively with others as a member of a team.
• Skills to work tactfully, courteously, and effectively with a diverse community of various racial, ethnic, and economic groups with diverse lifestyles and refrain from expressing prejudices toward any group of people citing individuals based on biases and emotions.
• Ability to independently evaluate each situation and exercise sound judgment to decide what action is warranted.
• Ability to present a positive, service-oriented public image and maintain a courteous and harmonious working relationship with the campus community, other department staff, and members of the public.
• Ability to complete work with attention to detail and write clear, accurate, and legible citations, daily activity logs, and reports.
• Ability to read, understand, interpret and follow department policies, rules, and California Vehicle Codes. Ability to learn and stay knowledgeable of all UC-Santa Cruz parking regulations and permit requirements.
• Ability to think and respond clearly in hostile situations with a knowledge of how to respond to anger and hostility with professionalism, tact, and diplomacy and defuse situations.
• Ability to maintain University equipment in clean workable order.
• Ability to operate a handheld citation device to generate parking citations.

PREFERRED QUALIFICATIONS

• Ability to set and achieve goals and objectives consistent with the Department, Division of Finance, Operations and Administration (FOA), and University vision statements and goals.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Must possess CPR/First Aid/AED certification or have the ability to obtain it within 60-calendar days of hire.
• Must possess a valid license to drive in the state of California and participate in the Department of Motor Vehicles (DMV) pull notice program.
• Interviewees will be required to provide a current DMV record.
• Ability to perform work in a rugged physical environment and inclement weather with challenging infrastructure requirements.
• Ability to sustain exposure to dusty, noisy environments and inclement weather as necessary to carry out assigned duties and responsibilities.
• The selected candidate will be required to work all scheduled hours on-site.
• Ability to work a variable schedule including evenings and weekends.
• Ability to work occasional evenings and weekends as directed.
• Ability to occasionally work overtime with little or no advance notice.
• Ability to respond to emergencies after hours as necessary.

• Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.

• Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC * 1092(f)).
• Will be required to wear a University provided uniform.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.