Customer Success Manager, Speaker Bureau

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E atbcdme.com/careers

About the Role

If you love bringing structure to complex programs, this Project Manager role at BCD M&E could be a great fit. You'll support Life Sciences marketing programs in a fast-paced, highly regulated environment where compliance, accuracy, and smart problem-solving matter every day. From kickoff through reconciliation, you'll lead logistics, reporting, financial tracking, and HCP contracting while helping clients maximize ROI. It's a great opportunity for someone who enjoys client partnership, cross-functional collaboration, and keeping high-impact programs moving smoothly.

You're Good At

• Managing marketing programs from concept through wrap-up, including logistics, timelines, materials, and supplier coordination
• Working in a highly regulated, compliance-focused environment and making sure program activity aligns with client and regulatory guidelines
• Turning program data into useful reporting, including budget tracking, aggregate spend support, and Quarterly Business Reviews
• Building strong relationships with clients, service providers, and internal teams while confidently advising on best practices and process improvements
• Handling multiple deadlines at once, staying organized under pressure, and solving issues quickly and effectively

You Might Also Have

• Experience supporting Life Sciences or Pharma programs and familiarity with marketing models in that space
• Knowledge of HCP contracting, documentation collection, debarment checks, honoraria, and expense payment processes
• Strong Excel skills and confidence creating reports, tracking financial details, and maintaining accurate program data
• A four-year college degree and at least three years of experience in marketing management, logistics, or operations
• A sharp eye for detail, polished communication skills, and a professional, customer-focused approach

You Should Know

• Location and work arrangement are not specified in the job description; this role does require regular attendance and the ability to meet deadline-driven business demands.

If you're ready to lead meaningful programs in a dynamic Life Sciences environment, apply now.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Success Manager, Speaker Bureau is between $60,000 - $65,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.-KW1
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