Inside Sales Representative

SUMMARY

The Inside Sales Representative position required a strong knowledge of Special Metals products and the ability to meet or exceed the expectations of customers. This position receives a moderate level of guidance and direction.

ESSENTIAL FUNCTIONS
* Understand the needs and expectations of the customers and provide relevant solutions.
* Handle the traffic of customers and ensure proper attention to every customer.
* Analyze the choices and financial capacities of every customer and suggest suitable products.
* Offer different alternatives to customers in their preferred choice of product.
* Demonstrate the methods of using products and resolve customer queries.
* Responsible to close sales deals and achieve customer satisfaction.
* Call up the prospective customers, explain details of the different products and services offered and convince them to buy the products.
* Make efforts to achieve the short term sales targets and improve goodwill of the organization.
* Operate the CRM (customer relationship management) systems and ensure authentic information is available with the company.
* Establish friendly relations with customers and maintain ongoing relations with the customers.
* Manage a database of potential customers and contact them regularly.
* Keep track of the suggestions and complaints made by the customers and report them to the production department.
* Research the market for new competitive products introduced and the marketing strategies adopted by competitors.
* Record details of every sales transaction in the sales book and submit weekly reports to the upper management.
* Responsible for long term development of customer relationship/partnerships with an emphasis on growing share at the expense of other producing mills.
* Determine pricing differential strategy to be used when multiple customers are attempting to secure the same piece of business.

ADDITIONAL RESPONSIBILITIES
* Accomplishes all tasks as appropriate.

QUALIFICATIONS

EDUCATION AND EXPERIENCE
* BA/BS degree or equivalent work experience required.
* Two to five years proven inside sales experience required.

SPECIAL SKILLS
* Expert in handling CRM software and other common computer software such as Microsoft Power Point, Word, Outlook and Excel.
* Impressive personality and ability to convince the clients by planning attractive quotations.
* Exceptional verbal and written communication skills with high level of confidence.
* Creative thinker and possess ability to resolve critical problems.
* Good organizational skills and ability to be energetic.
* Ability to multitask and handle conflicts in the business.
* Ability to analyze the market and target potential clients.
* Results oriented.
* Team player with the ability to work independently.
* Exceptional time management skills.

COMPETENCIES
* Achievement Orientation
* Innovative
* Initiative
* Problem Solving
* Analytical

ADDITIONAL NOTES
* The Company retains the right to change or assign other duties to this position.

PHYSICAL DIMENSIONS
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to frequently remain in a stationary position. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work primarily in a climate controlled environment with minimal safety/health hazard potential.

The Special Metals Corporation group of companies was created in the latter part of 1998 when Special Metals Corporation of New Hartford, New York, acquired Inco Alloys International, including its Huntington Alloys and Wiggin Alloys divisions. In 2006, Special Metals Corporation became a part of Precision Castparts Corp., a worldwide manufacturer of complex metal components and products. With a history of alloy technology now going back some 100 years, our company continues to provide solutions to difficult materials problems through such time-tested products as our world-recognized INCONEL, INCOLOY, NIMONIC, UDIMET, MONEL and NILO alloys.

Today's Special Metals is a world leader in the invention, production and supply of the high-nickel, high-performance alloys used for the difficult jobs in engineering. These alloys are highly engineered to offer a superior combination of heat resistance, high-temperature corrosion resistance, toughness and strength and are used in the world's most technically demanding industries and applications. Special Metals offers the largest range of nickel alloys and product forms, as well cobalt alloys, to more than ten worldwide markets. We produce nickel alloys in all standard mill forms, from large ingots and billets to plate, sheet, strip, tubing, bar and wire, the latter of which includes core and filler wires for welding products. The company has manufacturing and research facilities in the USA and Europe, sales offices in North America, Europe and Asia, and a distribution network including most of the industrialized countries of the world.

Special Metals Corporation is the world's premier inventor, developer and producer of nickel alloy and cobalt alloys-with a portfolio of more than 100 alloy compositions, wrought products and welding consumables, over 80 percent of which were invented in our own laboratories. All created to help redefine what's possible in the world of energy and industry.

Our time-tested nickel alloys are highly engineered to offer a superior combination of heat resistance, high temperature and corrosion resistance, toughness and strength for the most demanding applications. No other single manufacturer offers such a comprehensive range of game-changing alloy compositions and product forms.

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.