New

IT Analyst - IAM

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Winston Salem
Jul 07, 2026
We are seeking an IT Analyst to support user access management, identity administration, and customer-facing IT support operations. This role will be responsible for provisioning, modifying, and revoking user access across enterprise systems while ensuring compliance with security and governance standards. The ideal candidate has experience managing the complete user access lifecycle, working with Active Directory, handling support tickets, and providing exceptional customer service. This position is well-suited for a detail-oriented professional who enjoys balancing technical administration with end-user support. Key Responsibilities * Provision, modify, and revoke user access across enterprise applications, systems, and network resources. * Manage the full identity lifecycle, including account creation, access changes, role modifications, and deprovisioning activities. * Process and track access requests through established workflows and approval processes. * Support Identity and Access Management (IAM) controls and ensure compliance with security policies. * Administer Active Directory user accounts, security groups, distribution groups, and organizational units. * Investigate, troubleshoot, and resolve user access issues and permission-related incidents. * Provide end-to-end customer support for user requests, technical issues, and account management activities. * Create and maintain documentation related to access procedures, user provisioning standards, and support processes. * Utilize ticketing systems such as ServiceNow to manage incidents, requests, and service delivery metrics. * Partner with IT, Security, HR, and business teams to ensure accurate and timely user onboarding, transfers, and offboarding. * Participate in access reviews, audits, and compliance-related activities. * Identify opportunities to improve provisioning processes, automation, and operational efficiency. Required Qualifications * 2+ years of experience in IT support, Identity & Access Management, Service Desk, or a related role. * Hands-on experience with access provisioning, account management, and user lifecycle administration. * Experience managing user accounts and security groups within Active Directory. * Strong understanding of identity and access management concepts, including authentication, authorization, least privilege, and role-based access. * Experience using ticketing platforms such as ServiceNow or similar ITSM tools. * Proven ability to track and manage access requests from initiation through completion. * Strong customer service and communication skills. * Excellent troubleshooting, organizational, and documentation skills. * Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications * Experience with Microsoft Entra ID (Azure AD). * Knowledge of access governance and compliance frameworks. * Experience with Microsoft 365 administration. * Familiarity with IAM platforms such as Okta, SailPoint, or CyberArk. * PowerShell scripting experience for automation and account management. * Understanding of ITIL processes and best practices. Technical Skills * Active Directory * Microsoft Entra ID (Azure AD) * ServiceNow * Identity & Access Management (IAM) * User Provisioning & Deprovisioning * Microsoft 365 * Role-Based Access Control (RBAC) * Group Policy Management * PowerShell (preferred) * IT Service Management (ITSM) Success Factors * Exceptional attention to detail and accuracy. * Strong customer-first mindset. * Ability to handle confidential and sensitive information. * Proactive approach to process improvement and automation. * Strong collaboration and communication skills across technical and business teams. Job Type & Location This is a Contract position based out of Winston Salem, NC. Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Winston Salem,NC. Application DeadlineThis position is anticipated to close on Jul 18, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.