Intelligence Analyst II

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at https://www.crisis24.com/careers

Who We Are Looking For

We are seeking an experienced Travel Risk Intelligence Analyst II to support a global client's security and travel risk management program. The ideal candidate is an analytical, detail-oriented professional with strong judgment, excellent communication skills, and the ability to operate confidently in a 24/7 GSOC environment. This role is office-based in Annapolis, MD or Seattle, WA and requires flexibility to work shifts, including evenings, overnight, weekends, and holidays, with occasional travel to client locations.

Location: Please note that this role is open to candidates currently based in the Annapolis, MD or Seattle, WA area.

What You Will Work On

In this role, you will monitor, analyze, and communicate security and travel-related developments that may impact client employees, assets, and operations globally. Key responsibilities include:

• Preparing, issuing, and tracking multi-source travel security alerts for client travelers
• Monitoring global events and Crisis24 alerts to assess potential client impact
• Tracking travel to high- and very high-risk destinations and verifying required training and approvals
• Conducting traveler safety check-ins and testing tools for high-risk travel
• Recognizing and responding to crises, escalating intelligence and impacts to appropriate stakeholders in line with SOPs
• Producing clear, concise written and verbal intelligence assessments using OSINT
• Delivering intelligence briefings and security impact updates upon client request
• Maintaining client metrics and producing regular travel risk and security reports
• Supporting the development and continuous improvement of client processes, protocols, and SOPs
• Proactively leveraging Crisis24 resources to address intelligence gaps and enhance analysis
• Triaging client requests and ensuring timely, high-quality service delivery
• Remaining consistently engaged with the GSOC and global teammates

Who You Will Work With

You will work under the direction of the Embedded Intelligence Services (EIS) Intelligence Manager, supporting the client's Global Security Team and Global Security Operations Center (GSOC). The role involves frequent collaboration with internal analysts across global locations, third-party vendors, and client stakeholders to ensure effective delivery of the integrated travel risk management and global security program.

What You Will Bring

• 3-5 years of experience in travel risk management, SOC/GSOC operations, intelligence analysis, threat assessment, or incident response
• Bachelor's degree required; Master's degree or equivalent experience preferred
• Strong research, analytical, writing, and verbal briefing skills
• Experience using travel risk management and communication platforms (e.g., Everbridge, SharePoint, Zendesk) and strong proficiency in MS Office
• Ability to manage multiple priorities independently and meet deadlines in a fast-paced environment
• Strong problem-solving skills and sound professional judgment
• Ability to build and maintain positive working relationships with clients, analysts, and subject matter experts
• Customer service mindset with a proactive and collaborative approach
• Foreign language capability, travel experience, and data or mapping visualization skills are considered strong assets

Salary Range: $65,000 - $71,000 annually, depending on experience. Eligible for annual bonus. Benefits include medical, dental, vision, 401(k), paid time off.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.