Patient Escort Supervisor

Union Hospital | Elkton, MD

Lead the team that keeps patient care moving.

At ChristianaCare, every patient interaction matters. We're seeking an engaging, service-oriented Patient Escort Supervisor to lead the daily operations of Patient Escort Services while providing oversight for Environmental Services Leads at our Union Hospital campus in Elkton, Maryland.

This is an excellent opportunity for a confident frontline leader who enjoys solving problems, making decisions independently, and motivating teams to deliver exceptional service. You'll play a key role in ensuring patients are transported safely and efficiently while supporting a seamless experience for caregivers, visitors, and clinical teams throughout the hospital.

What You'll Do

• Lead the day-to-day operations of Patient Escort Services, including patient transport dispatch and workflow coordination.

• Provide leadership, coaching, and daily oversight to Patient Escort staff and Environmental Services Leads.

• Coordinate transport requests and prioritize patient movement to support timely clinical care.

• Monitor staffing, adjust assignments, and respond proactively to changing operational needs.

• Coach, train, develop, and recognize team members while fostering accountability and engagement.

• Partner with nursing, clinical departments, and hospital leadership to ensure exceptional customer service and operational efficiency.

• Promote a culture of safety, continuous improvement, and service excellence.

• Ensure compliance with organizational policies, regulatory standards, and departmental procedures.

• Step in to support frontline operations when needed.

We're Looking For Someone Who

• Leads with a positive attitude and a customer-first mindset.

• Is comfortable making independent decisions in a fast-paced healthcare environment.

• Takes initiative and follows through without waiting to be directed.

• Builds strong relationships across departments.

• Enjoys coaching and developing frontline employees.

• Remains calm, organized, and solution-focused when priorities shift.

• Thrives in an operational leadership role where no two days are the same.

Qualifications

• High school diploma or GED required.

• Two or more years of patient transport, environmental services, hospital operations, or related healthcare experience preferred.

• Previous experience leading, coordinating, or supervising staff is preferred.

• Strong communication, organizational, and problem-solving skills.

• Experience coordinating multiple priorities in a fast-paced environment.

• EPIC experience is a plus

Why ChristianaCare?

At ChristianaCare, you'll join one of the region's leading health systems where your leadership directly impacts patient care and the experience of those we serve. At our Union Hospital campus, you'll have the opportunity to make a visible difference, collaborate with hospital leaders, and help shape a culture centered on teamwork, compassion, and service excellence.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/