Dispatcher I

Dispatcher I - Lenexa, KS, Sunday, 7:00 AM to 3:30 PM, Monday to Thursday, 11:30 AM to 8:00 PM

Responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab.

Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Answersclient pick-up request calls andenter intodispatch system
• Determinesif pick-up can be performed as requested by the client based upon multiple factors
• Assignspickup and delivery destinations to courier
• Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
• May include other tasks as assigned

Required WorkExperience:

• 1 to 3 years Customer Service or Logistics Experience

Physical and Mental Requirements:

• Ability to sit for long periods of time

Knowledge:

• General knowledge of logistics operations
• Knowledge of Quest Diagnostics logistics' policies and procedures

Skills:

• Ability to handle a high volume of telephone calls and work in afast pacedenvironment
• Ability to learn Dispatch Application and accurately enter pick up requests
• Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Well organized, utilizes job aides, maps etc.,and can locate information readily
• Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously
• Ability to interface with other departments within the facility andcompany
• Ability to maintain confidentiality concerning information and data received
• Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
• Job Competencies Include
  • Functional/Technical Skills
  • Integrity and Trust
  • Active Listening
  • Negotiating Skills
  • Problem Solving
  • Drive for Results
  • Composure
  • Creativity
  • Priority Setting

Education

• High school diploma or equivalent education is required
• Associates Degree (Preferred)