Consult Support Lead

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Consult Support Team Lead will be responsible for supporting the Operations Supervisor and assisting in the day-to-day operation of the Consult Support and Command Center functions. These functions have a primary focus of reviewing various data elements to ensure timely delivery of healthcare to our patients by our network physicians. The team is staffed 24 hours a day, 365 days a year.

The activities of the Team Lead may vary daily and could include taking hands-on responsibilities of Consult Support Specialist (CSS) assignments, providing direction, training, coaching and leadership to CSS team members, performing quality audits, and partnering with other CSS leaders to ensure organizational strategies are being implemented.

Essential Duties and Responsibilities

• Expected to host and attend Team huddles, team meetings or debriefing.
• Provide coaching, training, and real time assistance to front line staff as needed in partnership with supervisor.
• Review, analyze & research various data points that could impact department KPIs and take corrective action to resolve the situation.
• Ability to assess circumstances relevant to the KPI and provide direction to internal and external stakeholders in real time and 4 hours look ahead.
• Identify, document, and communicate daily trends and communicate to Stakeholders.
• Acts as liaison between IT and Operations to establish / maintain strong exchange of information on any technical or system issues.
• Responsible for providing detailed documentation, adequate end of shift notes, accurate information in assigned logs to ensure there is seamless communication within the department.
• Build and maintain a professional rapport with all Network Providers to offer real time assistance and ensure they have the appropriate access to systems and tools necessary to perform consults.
• Acquire full knowledge and understanding of various products/proprietary systems to develop into a subject matter expert to assist with processes across product lines.
• Ability to provide a quality driven experience for our members and providers.
• Perform other duties as directed.

Supervisory Responsibilities

None

Qualifications Required for Position

• 2+ Years in Customer Service Operations required
• 1 year of prior leadership or training experience is required (will consider applicable experience with Teladoc in lieu of requirement)
• Proficient in MS Word, Excel, PowerPoint
• Attention to detail is a must.
• Ability to follow a process that is outlined by leadership.
• Ability to work independently.
• Possess the ability to work on multiple projects, define tasks and assign priority level with minimal supervision.
• Ability to adapt to changes in work environment.
• Represent Teladoc to members, providers, and clients in a courteous and professional manner.

Qualifications Preferred for Position

• Undergraduate Degree preferred
• Experience in health care or mental health care, preferred.
• Workforce Management/Planning preferred
• Demonstrates strong analytical and critical thinking skills.
• Proactive, resourceful, and strong team player.

Work Environment

Remote

The base salary range for this position is$50,000K-$54,000K In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed hereTeladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.