Spanish Bilingual Customer Service Representative - Employee Benefits Brokerage

Position Title: Spanish Bilingual Customer Service Representative - Employee
Benefits Brokerage

Location: Schaumburg, IL (Hybrid)

Classification: Full-Time, Non-Exempt

Working Hours: 9:00am -
5:30pm

Summary

An established, growing employee
benefits brokerage firm is seeking a driven, Spanish
bilingual
professional to join their client services team. Driven by an increasing demand
from clients for Spanish-language servicing across various levels of employee
benefits expertise, this position represents a strategic growth opportunity.
Operating under the direction of the Customer Service Manager, the Customer
Service Representative will manage critical inside service work for client
programs, collaborating closely with Account Managers and Executives. This is
an exceptional career opportunity offering a defined path for rapid advancement
for a motivated, capable individual looking to build a long-term corporate
trajectory.

Essential Duties and
Responsibilities include but are not limited to:

• Act
  as a vital communication bridge, resolving routine coverage questions,
  complex claims issues, appeals, billing discrepancies, and eligibility
  questions for both English- and Spanish-speaking client employees.
• Partner
  with Account Managers to handle census preparation for marketing or
  implementation, manage commission tracking, process invoicing, and assist
  in conducting client open enrollment meetings.
• Assist
  in the preparation of professional formal proposals, client-facing
  employee benefit booklets, and comprehensive open enrollment guides.
• Accurate
  processing of client eligibility requests (enrollments, terminations, and
  plan changes) utilizing carrier portals and internal benefits
  administration platforms.
• Input
  and meticulously maintain an active record of all client communications
  and account activities within the company system.
• Assist
  internal Account Executives, AVPs, and VPs with language, documentation,
  and translation assistance to ensure flawless execution of benefits
  programs for diverse workforces including
  attending occasional external client meetings with Sales
  and Account Managers.

Qualifications

• Fluency
  in both English and Spanish at a professional level (must be able to
  speak, read, and write with corporate-level clarity and precision).
• Prior
  experience working within a traditional office setting is required;
  candidates must already be accustomed to a corporate, professional
  business environment and etiquette.
• Strong
  affinity for technology, advanced computer literacy, and a demonstrated
  ability to pick up and master new software applications quickly.
• Must
  successfully obtain and maintain an active Life and Health Insurance Agent
  License within three (3) months of hire.
• Must
  reside within hybrid commuting distance of the Schaumburg office. While
  the organization highly values and offers long-term work-from-home
  flexibility, in-office days are required. The current cadence is twice per
  month, but candidates must be adaptable to potential schedule changes
  (e.g., shifting to 3 or 4 times per month) based on operational needs.
• Solid
  mathematical proficiency and data-driven problem-solving capabilities.
• Ability to attend occasional travel for client
  meetings and be prepared to appear in standard
  professional/corporate attire for client-facing environments.
• A
  strong desire to commit to the employee benefits field and scale the
  career over the long term.

• Prior
  experience in a dedicated customer service or client-facing support role (preferred).

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.