Sr. Product Manager - Digital Onboarding

What is the Opportunity?

The Digital Onboarding Product Owner is a strategic management role within Royal Bank of Canada's Digital Onboarding Team. This position is critical to RBC's digital transformation initiatives and plays a pivotal role in enhancing client and account onboarding capabilities across the organization. The Product Owner serves as the strategic leader and central point of coordination for the digital onboarding capability, working directly with senior leadership, development teams, and 10+ stakeholder groups to drive roadmap execution, prioritize competing demands, and deliver solutions that improve customer experience and operational efficiency.

What will you do?

• Roadmap Management and Product Strategy: Develop and maintain a comprehensive product roadmap for the digital onboarding capability. Balance short-term maintenance and operational needs with long-term strategic initiatives. Define product strategy and vision that aligns with RBC's business objectives and customer needs.

• Stakeholder Management: Serve as the primary liaison for 10+ RBC stakeholder groups. Understand diverse stakeholder needs, priorities, and constraints. Manage competing demands and facilitate alignment across the organization on priorities, timelines, and resource allocation.

• Work Prioritization and Requirements Definition: Establish clear prioritization criteria and frameworks for evaluating competing work requests. Define detailed business requirements, acceptance criteria, and success metrics for roadmap items. Translate business needs into technical requirements that development teams can execute against.

• Development Team Collaboration: Partner closely with development teams on estimation, planning, and execution. Lead sprint planning discussions, backlog refinement, and delivery coordination. Facilitate technical discussions and provide clarity on requirements to support successful delivery.

• Production Issue Identification and Resolution: Identify, analyze, and prioritize production issues affecting the onboarding capability. Lead investigation efforts to understand root causes and business impact. Coordinate resolution efforts and implement fixes to minimize customer and operational disruption.

• Long-Term Solution Development: Lead analysis of systemic issues and opportunities for holistic improvement. Develop long-term strategic solutions that address root causes rather than short-term fixes. Align long-term initiatives with business strategy and resource constraints.

• Vendor Relationship Management: Manage relationships with third-party vendors and service providers supporting the onboarding capability. Monitor vendor performance against SLAs and service agreements. Escalate vendor issues and coordinate resolution efforts.

• Financial Planning and Budget Management: Develop and manage the financial budget for the Digital Onboarding team. Forecast resource needs, plan investments in tools and systems, and manage spending to support strategic priorities. Provide financial visibility to senior leadership.

• Cross-Functional Leadership and Alignment: Provide leadership and strategic direction across the organization. Drive alignment on priorities, timelines, and dependencies across multiple teams and stakeholder groups. Foster collaboration and shared ownership of outcomes.

What do you need to succeed?

Must-have:

• 5+ years of experience managing production support or client-facing operations for onboarding applications or similar systems

• 5+ years of people management experience, including hiring, coaching, and performance management

• Domain expertise in wealth management and account onboarding/servicing

• Proficiency with Salesforce case management and reporting

• Strong operational and process management skills

• Ability to analyze trends, identify patterns, and translate them into actionable insights

• Excellent communication skills with ability to communicate effectively across technical and non-technical stakeholders

Nice to have:

• Experience in financial services production support environments

• Knowledge of data validation controls and compliance requirements

• Demonstrated experience with SLA management and performance metrics

• Familiarity with contractor management and team scaling

• Background in incident management and root cause analysis

• Experience with process improvement methodologies

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

For Minnesota: The good-faith expected salary range for the above position is $90,000 - $160,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture

• Enables collective achievement of our strategic goals

• Generates sustainable shareholder returns and above market shareholder value

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.