Senior Manager, Salesforce Quote-to-Cash

• Lead architecture, design, governance, and optimization of Salesforce Quote-to-Cash solutions, including Sales Cloud, CPQ, Billing, and related systems
• Translate complex business requirements into scalable functional and technical designs aligned to long-term platform strategy
• Identify process gaps, recommend system and workflow improvements, and drive initiatives that enhance automation, data quality, and user experience
• Manage and mentor a growing Salesforce team, including goal setting, workload prioritization, and delivery oversight
• Provide technical guidance, design reviews, and escalation support for complex CPQ and Billing challenges
• Oversee platform delivery across flows, Apex, integrations, and declarative configurations while maintaining quality and consistency
• Support revenue close activities by ensuring transaction accuracy and resolving integration or revenue recognition issues

• 8+ years of Salesforce platform experience in enterprise environments, including strong expertise in Sales Cloud, CPQ, Billing, integrations, security, and platform governance
• 5+ years' experience supporting Salesforce CPQ, Salesforce Billing, or equivalent revenue platforms such as RightRev, with knowledge of Quote-to-Cash and ASC 606 revenue recognition
• 3+ years' experience managing Salesforce technical teams, including mentoring, workload prioritization, and delivery execution
• Strong business analysis, process mapping, and change management skills, with the ability to translate requirements into scalable solutions
• Deep experience with declarative development (flows, validation rules, approval processes) and CPQ/Billing configuration

• Experience with Conga document generation and quote template design
• Salesforce certifications such as Salesforce Administrator, Salesforce CPQ Specialist, CPQ and Billing Consultant Accredited Professional, or Platform Developer I or II
• Proficiency with Apex, Visualforce, Lightning Components, and Salesforce APIs
• Bachelor of Science degree in Computer Science, Information Technology, or equivalent experience

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.