Senior Technical Application Specialist | Vision ERP for Automotive

Transform technical challenges into solutions! As a Senior Technical Application Specialist, you will provide exceptional technical support and guidance for Epicor Vision ERP, partnering with some of the largest automotive aftermarket wholesale parts distributors across the United States, Canada, and Mexico. In this customer-facing role, you'll troubleshoot complex application issues, deliver practical solutions, and build trusted relationships by helping customers maximize the value of their Vision investment.

What you will be doing:

• Acquire and maintain current knowledge of Vision ERP software.
• Provide software and hardware support for existing customers.
• Diagnose technical and/or system problems via phone, email, or chat; troubleshoot, repair, and test solutions; fully document and escalate if necessary.
• Follow procedures to troubleshoot client-server software application issues involving Microsoft SQL, Microsoft Server, and network printers.
• Stay up-to-date with software updates and changes to provide timely and accurate solutions to customers.
• Contribute to and use the department's knowledge base articles and FAQs.

What you will likely bring:

• At least 4 years of experience in service support.
• Good knowledge of Microsoft Server and Unidata or other PICK Databases.
• Database management and architecture experience.
• Knowledge of ERP systems is an asset.
• Experience with documenting procedures.
• Good problem-solving skills.
• Ability to work well with a team in a fast-paced, constantly changing environment.
• Outstanding customer service skills and dedication to the customer service experience.
• Dependability to be at work during assigned shifts and to complete work as expected.
• Familiarity with Windows server and desktop environments.
• Ability to multitask and meet specific goals set by supervisors and management.

What could set you apart:

• Knowledge of Microsoft SQL, Excel, Word, ERP applications, or analytical tools.
• Good knowledge of networking (TCP/IP, UDP).
• Database administration, installation, and configuration experience.
• Willingness to travel for business as required.
• Ability to work all available shifts, including nights, weekends, and holidays.

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Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

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