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Job Summary: Uses professional labor relations concepts and applies organization policies and procedures to resolve a variety of labor / union-related issues. Works on labor relations issues that are moderate in scope and complexity. Has both internal and external contacts. Normally receives direction and some oversight in addressing assigned labor relations issues. Department Summary: The Labor and Employee Relations Unit supports the organization by fostering effective labor-management relationships and promoting fair, consistent employee relations practices. The unit provides guidance on collective bargaining agreements, workplace policies, and employee relations matters; administers grievance and complaint processes; supports dispute resolution; and ensures compliance with applicable laws and organizational standards. The team operates in a fast-paced, high-volume environment that requires accuracy, responsiveness, collaboration, and strong attention to detail.
% of time |
Essential Function (Yes/No) |
Key Responsibilities (To be completed by Supervisor) |
| 30 |
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Under general supervision, serves and triages as the primary intake point for labor and employee relations inquiries; RFIs, grievances and requests; routes matters to appropriate Labor or Employee Relations staff; and ensures timely follow-up.
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| 20 |
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Enters, updates, and maintains labor and employee relations cases in centralized database and tracking systems; ensures accuracy, completeness, confidentiality, and compliance with recordkeeping requirements. Assists with system wide and internal organizational initiatives as necessary. |
| 15 |
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Provides administrative and analytical support for grievances, employee relations matters, investigations, and complaints, including preparing correspondence, timelines, summaries, and document packets. |
| 10 |
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Supports compliance with collective bargaining agreements, personnel policies, and employee relations procedures; flags potential issues and escalates concerns as appropriate. |
| 10 |
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Prepares reports concerning the type and frequency of problems and their solutions. Prepares routine reports related to labor and employee relations activity, including case volume, trends, timelines, and outcomes. |
| 10 |
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Prioritizes work assignments, conducts moderately complex analyses and develops resulting recommendations. Supports labor and employee relations activities such as investigation coordination, meeting scheduling, bargaining preparation, document management, projects and tracking action items. |
| 5 |
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Performs other related duties as assigned in support of labor and employee relations operations. |
| 100% |
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(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) |
Required:
- Bachelor's degree and / or equivalent experience / training
- Minimum 1-2 years of related experience including experience in labor relations, employee relations, human resources, legal/paralegal support, or a similar administrative or analytical role
- Demonstrated experience working in a high-volume, fast-paced environment requiring strong organization and attention to detail
- Demonstrated attention to detail and ability to accurately track, document, and manage multiple labor and employee relations cases
- Ability to triage emails, RFIs, and inquiries and route labor and employee relations matters to appropriate stakeholders
- Strong organizational and time-management skills with the ability to prioritize competing deadlines
- Demonstrated analytical skills to review information, identify issues, and support recommendations within established guidelines
- Knowledge of other areas of human resources. Knowledge of organizational policies, procedures, and employee relations processes
- Strong written and verbal communication skills, including drafting professional correspondence.
- Proficiency with databases, case management systems, and standard office software (e.g., Word, Excel, Outlook)
- Demonstrated interpersonal skills and ability to work collaboratively with diverse stakeholders. Demonstrated ability to handle difficult or volatile situations / individuals effectively. Ability to learn quickly, adapt to changing priorities, and work flexibly in a fast-paced environment
Preferred:
- Paralegal certificate or formal paralegal training
- Experience supporting labor relations and/or employee relations in a unionized or public-sector environment
- Experience working with HR, labor relations, or case management systems
- Knowledge of collective bargaining agreements and labor relations principles
- Knowledge of employee relations practices, including complaint and grievance support
- Knowledge of basic labor and employment law concepts
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Required:
- Bachelor's degree and / or equivalent experience / training
- Minimum 1-2 years of related experience including experience in labor relations, employee relations, human resources, legal/paralegal support, or a similar administrative or analytical role
- Demonstrated experience working in a high-volume, fast-paced environment requiring strong organization and attention to detail
- Demonstrated attention to detail and ability to accurately track, document, and manage multiple labor and employee relations cases
- Ability to triage emails, RFIs, and inquiries and route labor and employee relations matters to appropriate stakeholders
- Strong organizational and time-management skills with the ability to prioritize competing deadlines
- Demonstrated analytical skills to review information, identify issues, and support recommendations within established guidelines
- Knowledge of other areas of human resources. Knowledge of organizational policies, procedures, and employee relations processes
- Strong written and verbal communication skills, including drafting professional correspondence.
- Proficiency with databases, case management systems, and standard office software (e.g., Word, Excel, Outlook)
- Demonstrated interpersonal skills and ability to work collaboratively with diverse stakeholders. Demonstrated ability to handle difficult or volatile situations / individuals effectively. Ability to learn quickly, adapt to changing priorities, and work flexibly in a fast-paced environment
Preferred:
- Paralegal certificate or formal paralegal training
- Experience supporting labor relations and/or employee relations in a unionized or public-sector environment
- Experience working with HR, labor relations, or case management systems
- Knowledge of collective bargaining agreements and labor relations principles
- Knowledge of employee relations practices, including complaint and grievance support
- Knowledge of basic labor and employment law concepts
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University of California - San Francisco
NA
Jul 10, 2026