Administrative Associate

Job Title: Administrative Associate/ HR Time Management Analyst

Duration: 6 months + possible extension

Location: 100% remote position.

Pay Rate: $28.00 - $30.00 hourly on W2

JOB SUMMARY

Supports the Time and Attendance system eTime/UKG Prof WFM for the North America employee population, serving approximately 15k end users. Provides end-user support via ServiceNow ticketing system, completes all historical time edits, and executes time file close procedures in support of payroll close cycles.

Key Responsibilities:
* Maintain incoming request in Service Now ticket system.
* Complete historical edits for pay, attendance and leave.
* Complete accrual updates requested by HR.
* Generate and create ad hoc reports as requested.
* Complete mass group edits as needed.
* Troubleshoot access issues sent in by employee, managers.
* Pay period close procedures - Sign off and produce SAP timefiles for Payroll.
* Keep necessary documentation to stay SOX compliant.
* Maintain queries from call center phones.
* Be the liaison between HR and Superusers for enhancements.
* Works with end users and provide training as needed.
* Performs audits.

Key Skills:
* Experience supporting enterprise software applications preferred but not required (eTime/Kronos-UKG Pro WFM/Time and Labor preferred)
* Strong Customer Support Excellence skills focusing on:
* Delivering support within agreed timelines to high standard
* Excellent verbal and written communication skills
* Excellent ability to organize, prioritize and multitask.
* Team oriented with the ability to work independently.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.