New

Associate Manager, Customer Success

Henry Schein One, LLC
parental leave, paid time off
United States, Utah, American Fork
1220 South 630 East (Show on map)
Jul 11, 2026
Shape what's next in dental technology Join Henry Schein One! Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices. Wedon'tjust talk aboutimpact;we build it!Backed by a trusted reputation, ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectationsfor performance and delivering results; as part of awinningteam,you'llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your winscelebrated. TheAssociate Manager, Customer Successposition is responsible for the day-to-day management of a customer success team responsible for improving the customers' business health by, leveraging, and promoting Henry Schein One software solutions and services. The role works with the team to ensure the achievement of key business measurements. This role will enforce operational processes, serve as an escalation point for customer and assist the team with setting priorities. This role will facilitate the team's ability to improve the customers' business process/workflows, increasing product utilization, and in general increasing the value of Henry Schein One products and services. This role is a key part of the customer success team in the dental solo and small group customer segments. This position is Remote within the United States with up to 10% travel as needed What you will do: Develop and reinforce scalable best practices and streamline processes Assist with mentoring and developing new Customer Success Managers Meet or exceed goals set forth for customer retention, NPS, and product adoption Manage escalations from customers and internal groups to ensure timely and quality resolutions to their issues Collaborating with cross-functional teams such as sales, product management, services, and support Identify and drive improvement opportunities to increase team efficiency and quality Build relationships, understand organizational complexities and manage conflict Track teams on-going delivery and quality metrics Provide visibility into day-to-day performance and customer satisfaction Assist with development of strategy utilizing data from customer success platform Develop transparency into the customer experience and account health Ensure the customer success team is up to date on all changes regarding offerings, processes, and relationships What we are looking for: Typically, a bachelor's degree or global equivalent in related discipline Previous leadership experience Achieved or exceeded retention goals in prior roles Strong management skills and ability to attract, retain, motivate and develop team members for high performance Excellent verbal and written communication skills and ability to resolve disputes effectively Strong presentation and public speaking skills Strong decision making, analysis and problem-solving skills with ability to multi-task Understand and act on financial information that may contribute to business profitability Ability to manage successful projects, manage risks, costs, time and completion Lead team to achieve company goals in effective ways Strong planning and organizational skills and techniques Communicate effectively with management Good negotiating skills Broad professional and managerial skills with an understanding of industry practices and company policies and procedures What will set you apart: Master's degree or global equivalent Good understanding of industry practices Previously managed a large customer base 100+ accounts Customer Success Platform experience (Gainsight, Totango, etc.) preferred 7+ years of Customer Success or account management experience 7+ years of in-office dental practice experience Travel / Physical Demands Travel typically less than 10%. Office environment. No special physical demands required What you'll gain as a #TeamSchein member Theposted range for this position is $90,000 - $115,000which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.This position is eligible for a bonus target not reflected in the range. A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE! Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. *Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.*