Patient Service Rep - Per Diem - Urgent Care - 140411

Under supervision of the Practice Manager, the Patient Service Representative provides front desk support by performing variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, check in and check out procedures, appointment scheduling, insurance and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, and working closely with Center physicians, nurses, staff and other UCSD departments. Other related duties as assigned.

• A minimum of three (3) years of previous related experience in a large complex healthcare setting, preferably in an Urgent Care setting, Express Care, or Ambulatory setting.

• Must have patient registration and scheduling experience.

• Proven knowledge of prior authorizations and insurance verification processes, including third-party payors, including federal, state, and private health plans.

• Demonstrated problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.

• Proficient computer skills/ability and the ability to work between multiple systems during calls.

• Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines, and manage conflicting demands with limited supervision.

• Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.

• EPIC experience.
• Experience in a fast-paced, multi-specialty clinic.
• ORSOS, PCIS, and IDX experience.

• Must be able to work various hours and locations based on business needs.
• This position includes occasional holiday coverage, based on operational needs.
• Must be willing and able to float to other locations as needed.
• Employment is subject to a criminal background check and pre-employment physical.