Infrastructure Systems Engineer

Our leading insurance client is seeking a top notch Infrastructure Systems Engineer to join its team!

Are you ready to make a significant impact by shaping the technological backbone of a dynamic enterprise? We are seeking a passionate and skilled individual to join a dedicated team focused on designing, implementing, and maintaining critical infrastructure systems. In this role, you will play a pivotal part in ensuring the stability, efficiency, and security of essential services, directly contributing to seamless operations and the success of key initiatives. Your expertise will drive automation, enhance system performance, and provide robust support, fostering an environment where technology empowers progress.

What You'll Do:

• Design and implement monitoring, automation/configuration management, and reporting functions for automated environments.
• Design, install, configure, manage, and maintain internal servers, virtual machines, networking, storage devices, and firewalls.
• Adhere to change management processes, incident response, and testing methodologies for modifications to systems and software, including anticipating, mitigating, identifying, responding to, troubleshooting, and resolving issues.
• Document, address, and resolve all customer incidents, problems, and requests in a timely manner.
• Perform regular systems maintenance, including operating system and application patches, updates, and performance monitoring.
• Develop comprehensive documentation related to new and existing systems.
• Provide excellent customer service by understanding and addressing customer needs and expectations through effective communication and collaboration.
• Mentor junior team members, fostering a collaborative and growth-oriented environment.
• Develop and implement project plans, risk assessments, and contingency plans, including disaster recovery and business continuity planning, testing, and response.
• Define and document best practices and support procedures.
• Provide after-hours support for infrastructure-related emergencies and occasional weekend maintenance.
• Assist with hardware and software vendor evaluation, recommendation, and negotiations.
• Assist with internal and external audits by providing supporting documentation and evidence.
• Interact with staff at a technical level as required.

What You'll Bring:

• Demonstrated experience in designing and implementing monitoring, automation, and configuration management solutions.
• Proficiency in designing, installing, configuring, managing, and maintaining servers, virtual machines, networking, storage, and firewalls.
• Strong understanding and adherence to change management processes, incident response, and testing methodologies.
• Proven ability to troubleshoot and resolve system and software issues effectively.
• Experience with regular systems maintenance, including patching and performance monitoring.
• Excellent documentation skills for technical systems and procedures.
• Exceptional customer service skills with a focus on communication and collaboration.
• Ability to mentor and guide junior team members.
• Experience in developing project plans, risk assessments, and contingency plans.
• Commitment to defining and documenting best practices and support procedures.
• Flexibility to provide after-hours and weekend support as needed.
• Experience assisting with vendor evaluations and audit processes.
• Strong technical communication skills for interacting with diverse teams.

The target hiring compensation range for this role is 44.51-$49.45 hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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