Field Service Technician 2

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Electrical Power Generator - Field Service Tech position available at our Georgetown Texas location. The hours of the position are Monday-Friday from 7 AM to 4 PM. Possible overtime, including weekends. Daily travel and overnight travel are required throughout Texas.

Job Description :

This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas and diesel engines, and ATS (Automatic Transfer Switches), to respond to customers, needs in a positive, safe, and timely manner to ensure maximum value for work performed.

The Field Service Technician III provides face-to-face customer service located at an off-site location and is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment.

This position is responsible for providing troubleshooting and high-quality repair service on power generation, gas and diesel engines, and ATS (Automatic Transfer Switches), to respond to customers, needs in a positive, safe, and timely manner to ensure maximum value for work performed.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

We also provide excellent benefits such as medical, dental, vision, life insurance, 401K plan, vacation, and holiday pay.

#LI-HCT

* Knowledge of safe work procedures and practices
* Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
* Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
* Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
* Exceptional skills in customer service
* Basic diagnostic and trouble-shooting skills
* Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
* Operation and control skills of equipment or systems
* Equipment selection skills to determine the kind of tools and equipment needed to do a job
* Ability to communicate clearly and effectively, both verbally and in writing
* Ability to operate a crane and forklift, and obtain required certifications/licenses
* Ability to meet deadlines and work under fast-paced, time constraining circumstances
* Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
* The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Education and Experience:
* More than two years of heavy equipment experience required; three or more years preferred
* High school diploma or equivalent preferred
* MSHA certification preferred
* Air conditioning certification preferred
* Crane/Rigger certifications preferred

Supervisory Responsibilities:
* None

Travel:
* Travel required with a possibility of an overnight stay

Additional Requirements:
* Valid Driver's license required
* Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
* Must own required tools to perform repairs

Physical Requirements:
* Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
* Frequently moves materials or equipment weighing up to 80 lb
* Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
* Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
* Be able to maneuver safely and work underneath equipment
* Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment:
* Requires wearing common protective or safety equipment
* Regularly works outdoors around moving mechanical parts and noise level may be loud at times
* May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
* Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
* Required to perform work in cramped spaces and/or high places

Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.