Representative - Players Club

Responsibilities:

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Responsible for assisting with reservations for events, promotions and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Competencies:

• Communication: Communicates well, delivers presentations, has good listening skills
• Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers
• Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record
• Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services
• Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful

Work Environment

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates

Physical Demands

• Occasional: sitting and kneeling
• Frequent: standing, walking, reaching, pulling, pushing, lifting up to 25 pounds, and with repetitive movements of fingers, legs, arms, and hands.
• Speech and Vision abilities are required.

Target Salary Range :

• $15.50 per hour

Role Requirements:

• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
• A high school diploma or GED equivalent is preferred.