Site Reliability Engineer

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The successful applicant may be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

You will collaborate with a global team of software engineers and SREs responsible for delivering world-class collaboration experiences at scale. Our team supports backend services deployed worldwide and works closely with development, product, and operations partners to ensure reliability and performance.

Webex is powering the shift to the hybrid workforce, helping people stay connected in a rapidly evolving digital world. We foster a startup-like culture that values innovation, ownership, and collaboration, while offering the scale and impact of a global technology leader

Your impact

As aSite Reliability Engineer (SRE)supporting backend services for Cisco's SaaS collaboration products, you will play a critical role in deliveringreliable, scalable, and resilientexperiences across calling, messaging, meetings, and contactcentersolutions.

Your work will directlyimpactthe availability, performance, and quality of services used by millions of users globally.

Specifically:

• Own the deployment and operation of critical collaboration services across cloud and hybrid environments, driving reliability and scalability.

• Design, evolve, andoptimizeCI/CD pipelines and automation, including AIfirst tooling for deployment, monitoring, and incident response.

• Lead incident response for complex production issues, perform root cause analysis, and drive systemic reliability and performance improvements.

• Use observability data to guide capacity planning, scaling strategies, and resource optimization across services.

• Define and champion operational best practices, documentation standards, and a culture of reliability and operational excellence.

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience) with5 + yearsin Site Reliability Engineering, Cloud Operations, or Systems Engineering.

• Strong hands-on experience operating production services usingDocker and Kubernetesin cloud or hybrid environments.

• Proficiencyinone or more programming or scripting languages(e.g., Python, Go, Bash) to build automation and operational tooling.

• Experience withmonitoring, observability, and incident responsein production environments, including on-call participation and post-incident reviews.

• Working knowledge ofLinux systems, networking, distributed systems, CI/CD pipelines, infrastructure-as-code, and Git-based workflows.

Preferred Qualifications

• Experienceoperatinglarge-scale, globally distributed SaaS platforms.

• Familiarity with hybrid cloud environments and multi-region deployments.

• Experience applying AI-assisted or automation-first approaches to SRE tooling and workflows.

• Strong written communication skills for creating clear operational documentation and runbooks.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.