Director of Product - Client Services Tech Enablement
 KLDiscovery | |
 United States, Virginia, McLean | |
 Jul 16, 2026 | |
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About KLDiscovery KLDiscovery is a global eDiscovery and legal technology provider serving large law firms, corporate legal departments, and government agencies. We build and operate the products and services that legal teams rely on to manage, process, and review case data at scale. With operations across multiple countries and a client base that includes AmLaw 200 firms, we handle some of the largest and most complex matters in the industry. About the Role We're hiring a Director of Product to own tech enablement for our Client Services and Operations organization, driving operational excellence across how we deliver for clients. This is one of the highest-leverage product roles at KLDiscovery. There's a step-change opportunity in CS and OPS to increase speed and quality through workflow orchestration, automation, AI, and giving clients real-time visibility into their matters. You'll lead that transformation. You'll own three flagship products that touch every matter we run: our client workflow orchestration and automation platform, AI-powered anomaly detection across our operational pipeline, and the client portal that gives customers real-time visibility into their data, status, and SLAs. The work spans terabytes of legal data moving through forensics, collections, processing, and review, with direct impact on cycle time, quality rates, attorney experience, and client trust. This is a builder's role and an AI-native role. You're fluent in modern gen AI (LLMs, agents, RAG, evals) and reach for it as a first-class tool, not a bolt-on. You prototype, use AI to write PRDs that read like specs, build mockups, ship workflows yourself when it's faster than waiting, and stay close enough to the system to know whether the architecture can actually deliver what you're promising. You'll work side-by-side with CS and Ops leaders, and the AI Architect to translate operational pain into shipped product. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $160,000 to $185,000. Job location: Remote (but candidate must be based in the United States) Key Responsibilities: You'll own three flagship products and the operational excellence discipline that ties them together. The first is our client workflow orchestration and automation platform, the connective tissue across CS & OPS that eliminates manual hand-offs with API integrations and orchestrates end-to-end client workflows from intake through production. The second is AI-powered anomaly detection across the operational pipeline, partnering with the AI Architect on shared infrastructure to surface quality issues before clients ever see them and drive defect rates toward zero. The third is the client portal, the customer-facing surface of everything CS & OPS does, where clients see real-time SLA telemetry, matter status, data lineage, billing visibility, and self-service capabilities that make us the partner they trust with their most sensitive matters. Across all three, you'll define the operational excellence metrics that matter (cycle time, quality rate, on-time SLA, automation coverage, first-touch resolution), instrument the platform to measure them in real time, and use that data to prioritize work and validate impact. What You Bring (required skills):
Nice to Have (preferred skills):
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