IT Infrastructure Engineer 1

Hours for this position are: Monday - Friday 8:00 AM - 5:00 PM (with occasional scheduled on-call hours)

Role

Maintains and administers on-premises and cloud-based infrastructure by monitoring systems, performing routine maintenance, and resolving foundational issues. Executes infrastructure tasks and contributes to implementation efforts while developing technical expertise across platforms, tools, and processes.

Essential Functions & Responsibilities

• Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality
• Monitors and administers infrastructure systems, including servers, networks, and cloud environments, to ensure performance, availability, and reliability
• Performs routine maintenance activities, including patching, updates, and system health checks, following established schedules and standards
• Troubleshoots and resolves basic to moderately complex infrastructure issues, escalating as needed to ensure timely resolution
• Assists in the deployment, configuration, and maintenance of servers, network components, and cloud-based resources
• Maintains accurate documentation of configurations, procedures, and troubleshooting steps to support operational consistency
• Handles Tier 2 escalations, ensuring proper triage, communication, and resolution tracking
• Follows established security, compliance, and access control standards to protect systems and data
• Collaborates with team members and cross-functional partners to support infrastructure initiatives and ongoing improvements
• Continuously develops technical knowledge and skills related to infrastructure tools, platforms, and best practices
• Participates in a rotating on-call schedule to provide after-hours support for critical infrastructure, responding to alerts, troubleshooting issues, and coordinating resolution as needed

Education

• Bachelor's Degree in Computer Science or Information Technology OR A combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions may be substituted
• Industry-recognized certifications (CompTIA A+, CompTIA Network A+, CompTIA Security+, Azure Fundamentals AZ-900, AWS Cloud Practioner) preferred

Experience

• 0 - 2 years of similar or related experience
• Infrastructure or IT Support experience preferred

Other Skills

• Analytical Thinking
• Cloud Architecture
• Collaboration
• Communication
• Critical Thinking
• Customer Support
• Data Center Operations
• Innovation
• IT Administration
• IT Infrastructure
• IT Management
• IT Security
• Judgment and Decision Making
• Network Operations
• Operating System
• Problem Solving

Full-Time Employee Benefits Package

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short & Long Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!

EOE/AA including Veterans and Disabled