Receptionist Scheduling

Receptionist/Scheduler

Part-Time, 1st Shift

BHCOR-Clinic I Corbin, KY

Our outpatient specialty clinics provide comprehensive physician services to patients across southeastern Kentucky. We serve individuals of all ages-from newborns and children to adolescents, adults, and seniors-offering care tailored to their unique needs. The patient population varies based on the availability of specialty physicians, ensuring access to expert care in areas such as cardiology, pediatrics, endocrinology, and more. These clinics are designed to deliver high-quality, specialized healthcare in a convenient outpatient setting.

Primarily responsible for greeting and interacting appropriately with patients. Providing patient redirection when necessary, obtaining necessary consent forms and other admission or daily paperwork, informing clinicians that patients are present, answering the phones, scheduling patients, making reminder phone calls to patients, and performing clerical duties as assigned. Responsible for gathering performance improvement data for assigned programs. Must be highly organized and stay calm in stressful situations.

Description:

• Schedule, reschedule, and cancel patient appointments accurately and efficiently.

• Answer phones, relay messages, and communicate patient information to appropriate staff.

• Collect copayments and obtain required insurance authorizations and referrals.

• Maintain scheduling systems, enter physician orders, and access electronic medical records.

• Coordinate scheduling changes and communicate updates with providers and departments.

• Provide clerical support while maintaining accurate records and documentation.

• Participate in required training and support departmental operations.

• Follow Baptist Health policies, safety standards, infection prevention, and emergency preparedness procedures.

Requirements:

• High School diploma or GED required.

• Minimum of two (2) years of related clerical, scheduling, customer service, or healthcare office experience required.

Benefits:

• Health, Vision, Dental and Pet Insurance

• Tuition Reimbursement up to $6,000 annually

• Company paid Maternity and Paternity Leave

• Bereavement Leave (includes pets)

• PTO Sell Back Program

• Compassionate Leave Sharing Program (PTO Donation)

• Employee Support Fund, for employees in need of emergency financial support

• Retirement with Company Match

• Identity Theft Protection

• 5 days of Paid Time Off available upon hire