IT Lifecycle Management Specialist

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

* Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.

* Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

* Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

* Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.

* A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

The IT Lifecycle Management Specialist is responsible for ensuring the accuracy and efficacy of technical asset deployment and inventory (both hardware and software) - developing and supporting inventory management controls throughout the technology environment. This includes management of asset lifecycle - acquisition, warranty tracking, refresh planning, and retirement/disposal. The position supports Mary Free Bed staff working at all locations (Grand Rapids hospital campus, off-site facilities, and remote/home workspaces) - ensuring that clinical and business workflows are supported through the successful deployment of enterprise technology.

Essential Job Responsibilities

* Develop and maintain IT inventory management procedures/controls

o Catalog and maintain inventory of physical hardware assets

o Catalog and maintain inventory of software assets

o Catalog and maintain inventory of general IT tools and supplies

o Develop and promote processes to maintain accurate technology inventory and monitor compliance

* Manage lifecycle of physical hardware

o Research/recommend new models/upgrades of technical assets

o Acquisition/purchasing of technical assets

o Manage the refresh cycle of technical assets including assistance with budget development

o Coordinate asset deployment tasks

o Ensure proper disposal of retired assets (including data recovery/erasure, resale, or recycle/disposal)

* Mobile device management (tablets, smartphones, etc.)

o Support the configuration and deployment of mobile assets

o Support the development, optimization, and adoption of mobile clinical workflows

* Deploy technology throughout the Mary Free Bed System

o Configure and deliver technology assets to users at all Mary Free Bed locations

o Validate workflows upon delivery of new technical assets

o Ensure positive customer service by orienting staff to new technical tools and workflows

* Establish and maintain positive and effective vendor relationships

o Ensure optimal pricing

o Coordinate equipment quoting in support of hospital-wide project planning

* Other duties as assigned

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

* An associate degree preferred or equivalent background and work experience in the computer field

* Experience within an enterprise-scale IT service desk environment preferred

* Experience deploying IT hardware - including but not limited to laptops, desktops, displays, printers, scanners, and mobile devices

* Proven experience working with IT service desk/inventory software tools

* Working knowledge of license compliance

* Ability to generate and interpret data reporting

* Proven information management and organizational skills with the ability to multitask

* Excellent customer service skills

* Ability to interact effectively with all staff (non-technical and technical)

* Ability to work independently and manage time effectively

Physical Requirements for Essential Job Qualification

Levels:

* None (No specific requirements)

* Occasionally (Less than 1/3)

* Frequently (1/3 to 2/3)

* Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: Occasionally

Use keyboard: Frequently

Operate or use department specific equipment: Occasionally

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: Occasionally

Receive and communicate information and ideas for understanding: Frequently

Transport, position, and/or exert force:

Up to 10 pounds: Occasionally

Up to 25 pounds: Occasionally

Up to 50 pounds: _____

Up to 75 pounds: _____

More than 100 pounds: _____

Other weight: Up to 35 pounds Occasionally

Other: _____

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.