New

(ON-SITE) Customer Service Representative ($21hr)

TEKsystems
$21.00 / hr
life insurance, sick time, tuition reimbursement, 401(k), retirement plan
United States, Arizona, Tempe
Jul 22, 2026
Customer Service Representative * Tempe, AZ (On-Site)* \| * $21.00/hr* \| Contract-to-Hire * MedImpact Healthcare Systems* Are you looking for more than just a job? MedImpact offers a great opportunity to build a long-term career in healthcare customer service with a company known for promoting from within and investing in employee growth. We're seeking motivated, customer-focused professionals who thrive in a fast-paced call center environment and enjoy helping others. What You'll Do As a Customer Service Representative, you will: * Answer inbound calls from members and providers * Assist with prior authorization inquiries and general healthcare-related questions * Handle confidential information with professionalism and accuracy * Document customer interactions and update records across multiple systems * Deliver exceptional customer service while meeting quality and accuracy standards * Manage approximately 50-100 calls per day depending on call complexity * Follow up with customers as needed to ensure resolution What We're Looking For Required Qualifications At least 1 year of recent high-volume call center experience Strong customer service skills Stable work history with good tenure Ability to type 30+ WPM Strong computer and data entry skills Experience navigating multiple systems simultaneously Excellent attention to detail and accuracy Preferred Qualifications Healthcare or medical industry experience Prior Authorization experience Pharmacy Technician Certification Bilingual candidates encouraged to apply Training Program Paid Training * Monday - Friday * 7:00 AM - 3:30 PM * 4-week onboarding and training program Training is designed to set you up for success through guided learning, practice scenarios, and ongoing support. Schedule Candidates must be available to work within: * 5:00 AM - 10:00 PM * 7 days per week A set schedule will be assigned following training. Important: Mandatory overtime may be required during January and February. Career Growth Opportunities MedImpact is known for developing talent internally. Many contractors have successfully converted to full-time employees and advanced into roles such as: * Team Lead * Trainer * Supervisor * Quality Assurance * Client Administration * Workforce Management * Reporting & Analytics * Claims * Prior Authorization * IT Most successful employees convert to full-time status within approximately 8-9 months. Benefits Upon Conversion Full-time employees may become eligible for: * Quarterly bonus opportunities * Tuition reimbursement * Comprehensive benefits package * Travel discounts * Theme park discounts * Entertainment and movie ticket discounts Interview Process The interview will focus on: * Customer service experience * Performance metrics * Reliability and attendance * Ability to receive coaching and feedback * Multitasking and system navigation skills Be prepared to discuss examples of: * Using multiple computer systems during customer interactions * Learning new software or CRM platforms * Maintaining accuracy while working in a fast-paced environment Compensation Pay Rate: $21.00 per hour Start Date August 23, 2026 If you're looking for a company that offers stability, growth, and career advancement in the healthcare industry, we'd love to connect with you. Apply today and take the next step in your career with MedImpact! Provide your feedback on BizChat Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Jul 25, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.