University Library Technician - Access Services

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Winston-Salem State University ( WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

Winston-Salem State University is looking for a University Library Technician. This position provides access services assistance and oversight during daytime library hours, 7:30am-4:30pm. The role of this position is to maintain the services at the circulation desk, including, checking in and out material, maintaining the textbook collection, supervising student assistants, and shelving books. This position works Monday through Friday with some occasional Saturday work.

Responsibilities of the University Library Technician include:

C. G. O'Kelly Library is a campus leader in advancing discovery and learning for the Winston-Salem State University community. Guided by the University's strategic plan, the library enhances student and faculty success by providing access to distinctive content while fostering support and spacing for intellectual connectivity. Under the direction of new leadership at O'Kelly Library, we are proud to announce the openings for University Library Technicians.

C.G. O'Kelly Library

High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.

Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

Provide customer service to students, faculty, staff, and the general public. Actively listen to the needs of the patrons and determine how best to assist them. The circulation desk is one of the first points of contact with patrons in the library and this position serves as the first level of customer service. This position check material in and out to patrons and connects them with additional material or services when needed.

This position works with the library's catalog and other technology to provide services to patrons. On a daily basis this position works in the fulfillment modules of the library's system and also helps trouble shoot copies, printers, and scanners.

Actively communicates the needs of the patrons with other staff members in order to find material or complete research. Explains procedures to patrons for how to obtain material both in the library and beyond.

Oversees student workers and plans their work and shifts. The is position organizes the circulation desk during the day time hours and provides the management team with detailed reports on the needs of the desk.