Exam Coordinator, UMKC Student Affairs

Student Accessibility Services, a department within the Dean of Students Office, is committed to supporting academic success, access, and inclusion of students with disabilities at UMKC. Our mission is to provide high-quality, comprehensive disability services that empower students to fully participate in the university experience and achieve their educational goals.

We work collaboratively with students, faculty, and staff to develop and implement reasonable accommodations, coordinate alternative testing services, connect students with campus and community resources, and provide guidance on accessibility-related matters. Through a student-centered approach, we strive to create an inclusive environment where all students have equitable opportunities to learn, engage, and succeed.

Position Summary

Student Accessibility Services (SAS) is seeking an organized, student-centered, and customer-focused professional to serve as the Exam Coordinator. As a key member of a small but dynamic team, the Exam Coordinator plays a critical role in supporting students with disabilities by coordinating accommodated testing services and providing administrative support for the office.

This position serves as the primary point of contact for students, faculty, staff, and visitors and is responsible for ensuring the smooth administration of accommodated exams. The successful candidate will work closely with students, faculty, and SAS staff to facilitate testing accommodations, support the use of the Roo Access accommodation management system, and help create an inclusive and welcoming environment for all students.

The ideal candidate is highly organized, comfortable learning and using a variety of technology platforms, able to manage multiple priorities, and committed to supporting student success through equitable access to educational opportunities. This position requires sound judgment, attention to detail, strong communication skills, and the ability to work collaboratively with the campus community.

Essential Responsibilities

Accommodated Testing Coordination

• Coordinate the accommodated testing process for students approved for testing accommodations.
• Assist students with scheduling accommodated exams through the Roo Access portal.
• Communicate with faculty to obtain exam materials and clarify testing instructions as needed.
• Proctor accommodated exams in accordance with university policies and accommodation requirements.
• Ensure completed exams are securely returned to faculty in a timely manner.
• Maintain accurate testing records and documentation while safeguarding confidential student information.

Student Support and Customer Service

• Train and assist students in using the Roo Access accommodation management system.
• Respond to student, faculty, and staff inquiries regarding testing services and accommodations.
• Provide accurate information and referrals regarding Student Accessibility Services and university resources.
• Foster a welcoming, inclusive, and supportive environment for students with disabilities.

Administrative and Office Operations

• Serve as the primary receptionist and first point of contact for the office.
• Greet and assist students, faculty, staff, families, and visitors in person, by phone, and through email correspondence.
• Direct visitors to appropriate campus resources and offices.
• Receive, sort, and distribute mail and deliveries.
• Assist with office operations, including maintaining front desk areas, office supplies, and shared spaces.
• Support staff with administrative tasks such as document preparation, copying, scanning, filing, and outgoing correspondence.
• Assist with special projects and other duties as assigned.

Occasional evening and weekend hours may be required to support departmental operations, special events, testing services, and student needs. Flexibility in scheduling is preferred.

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

• Strong verbal and written communication, interpersonal, and customer service skills, with the ability to build positive relationships and provide responsive support to diverse constituents.
• Demonstrated ability to foster an inclusive, welcoming environment through active listening, empathy, professionalism, and cultural sensitivity.
• Knowledge of disability services, accessibility principles, the Americans with Disabilities Act (ADA), Section 504, FERPA, and related regulations, policies, and procedures.
• Experience working with students with disabilities and supporting a broad range of accommodation and accessibility needs.
• Strong organizational, time management, and problem-solving skills, with the ability to manage multiple priorities, maintain accurate records, and meet deadlines in a fast-paced environment.
• Ability to exercise sound judgment, maintain confidentiality, and effectively resolve concerns with discretion, diplomacy, and professionalism.
• Proficiency with Microsoft Office applications, student information systems, accommodation/testing management platforms, and other technologies that support student services.
• Ability to coordinate workflow, adapt to changing operational needs, and provide guidance or lead direction to student employees.
• Demonstrated commitment to equity, inclusion, accessibility, and student success.

The anticipated hiring range for this position has been established as up to $25.00 per hour

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 009
University Title: Student Services Coordinator II
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

For best consideration submit application materials by July 30, 2026. Opening will continue to accept and review applications until filled.

Employment visa sponsorship is not available for this position.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.