Medical Assistant

Hourly Salary: $25.27/hour - $26.92/hour

Position Summary

Under the general supervision of the Health Service Coordinator and medical providers, the Medical Assistant supports the delivery of high-quality patient care within the School-Based Health Center by performing routine clinical, laboratory, and administrative duties during patient visits. This technical role assists providers with patient care, maintains accurate clinical documentation, supports daily clinic operations, and helps ensure patients receive timely, respectful, and confidential services in accordance with established policies, procedures, and regulatory requirements. This position does not have supervisory responsibilities.

Children's Aid Mission

To help children in poverty to succeed and thrive. We do this by providing comprehensive support to children and their families in targeted high-needs New York City neighborhoods. Children's Aid annually serves children and their families at over forty sites in New York, as well as through three national program models. Children's Aid is concentrating its efforts on creating cradle-through-college pathways in high-need neighborhoods, with a focus on children's health, family stability, education, and social and emotional development.

Culture and Values

We put children, youth, and families first: We listen to and incorporate the voices of children, youth, and families in all that we do.

We seek equity and transformation in our communities: We courageously work within and outside systems to create opportunities for children, youth, and families.

We strive for excellence: We hold ourselves to the highest standards and are committed to continuous learning and improvement.

We are powered by collaboration: Our work is stronger when we trust, partner, and respect each other and the communities we serve.

We are driven by compassion: We lead with kindness, care, and empathy and believe in the endless potential of the people we serve and our team.

Essential Duties and Responsibilities

Patient Care & Clinical Support

• Greet patients, observe their condition, and direct them to the appropriate medical provider in accordance with established patient screening guidelines.
• Promptly notify the medical provider of acutely ill patients requiring immediate attention.
• Obtain, assess, and accurately record patient vital signs in accordance with clinical protocols and patient treatment plans.
• Perform venipuncture and routine office laboratory procedures, including urine dipstick testing, rapid strep testing, and pregnancy testing.
• Perform or assist with irrigations, dressings, first aid, medication administration as directed, and other routine clinical procedures within the scope of the role.
• Prepare patients for examinations and assist medical providers during patient visits, including preparing instruments, applying bandages, and handling specimens and cultures.
• Demonstrate the ability to provide appropriate care to patients based on the age groups served within the School-Based Health Center.
• Serve as a patient advocate by supporting patients throughout their visit and assisting with interpretation services when needed.

Clinic Operations & Administrative Support

• Schedule patient appointments and maintain accurate medical records and clinical documentation.
• Complete required medical forms, medical record documentation, and other clinic records accurately and in a timely manner.
• Assist with clinic administrative functions, including billing support and reviewing patient encounters for completeness.
• Maintain required logs, statistical reports, and other documentation in accordance with clinic and regulatory requirements.
• Maintain examination rooms by ensuring they are clean, organized, fully stocked, and equipped with necessary medical supplies.
• Monitor medical supply inventory and submit purchase requests as needed to maintain clinic operations.

Patient Experience, Safety & Compliance

• Ensure patients, families, visitors, colleagues, and guests receive prompt, courteous, respectful, and confidential service at all times.
• Maintain patient privacy and comply with all applicable confidentiality requirements, including HIPAA and organizational policies.
• Follow established infection prevention, safety, and clinical procedures to support a safe environment for patients and staff.
• Collaborate with medical providers and other members of the health care team to support efficient clinic operations and quality patient care.
• Perform other related duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent required.
• Graduate of an accredited Medical Assistant program required.
• Ability to perform routine clinical procedures, including obtaining vital signs, venipuncture, specimen collection, and basic laboratory testing.
• Ability to accurately maintain medical records, complete required documentation, and support daily clinic operations.
• Ability to communicate effectively and work collaboratively with children, adolescents, families, and individuals from diverse cultural, social, and economic backgrounds.
• Certification as a Medical Assistant is preferred.
• Bilingual English/Spanish preferred.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.

Team Player - Works well as a member of a group

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

High School (required)

Completion of an accredited Medical Assistant program. (required)
1 - 2 years: Experience working in a medical, clinical, or healthcare setting preferred. (preferred)
1 - 2 years: Experience as a Medical Assistant or in a healthcare support role preferred. (preferred)

Skills