Workers' Compensation Assistant (4722C) University Health Services #87647

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Departmental Overview

Be Well at Work- Disability Management provides services and information to staff and faculty of UCB related to workers' compensation injury claims and disability accommodation processes/procedures on campus

Position Summary

Performs administrative work in support to the Be Well at Work/Disability Management Services Unit and the Disability & Workers' Compensation Manager. General administrative functions of medium complexity, intake, process and record new workers' compensation injuries and accommodation requests, greets and assists employees in person and via telephone, responsible for collecting and scanning documentation into the Injury Illness Reporting System and Service Hub (Accommodation data). Schedules meetings and sets up conference rooms in support of team or cross functional in person or zoom meetings.

Application Review Date

The First Review Date for this job is: 8/7/2026. This job will remain open until filled.

Responsibilities

• Under the direction of the DMS Manager, this position is responsible for the intake and submission of new workers' compensation claims. Reviews information submitting through the IIR system, via doctor first reports and applications for adjudication. Appropriately enters data necessary to the TPA processing of the claim and verifies information with the employee or supervisor as necessary. Applies consistent values when coding injuries with similar cause & nature to ensure reporting accuracy. Receive and scan the forms applicable to each employee injury and upload the forms into IIR "notes" section with the standard naming definition. Responsible for sending the employee correspondence and associated forms in a timely manner to each employee based on their reported injury.
• Partners with occupational health, urgent care, Kaiser on the Job and LBL to ensure the appropriate information in conveyed to allow each unit to follow their individual processing requirements. Escalates issues that are unusual or complex to the appropriate DM Analyst or DMS Manager for discussion, decision and associated documentation of decision, if applicable.
• Maintains DMS documents within the google drive and all other applicable platforms related to DMS operations, processes and procedures. Update when changes occur and review at least annually to keep information current and accurate. Ensure documents are saved on the s drive to back up documentation uploaded into IIR, Service Hub/UC Accommodate. Utilize consistent naming methodology to ease searching for documents by DMS Team
• Respond timely to requests from Sedgwick for wage statements, DWC-1 forms and other documents that may be necessary to process the claims. This includes but is not limited to personnel files and job descriptions. Performs necessary photo copying or faxing of documents or information as necessary
• Responsible for all front office duties; greet visitors, answer phones, respond to general questions related to workers' compensation or disability accommodation. Transfer to other DMS team members for more in depth questions as needed. Assist DMS team with general administrative support. Assist DMS Manager with project work upon request
• Become proficient with all systems utilized by DMS including iVos, IIR and service hub to accurately document the WC Claims and intake of new accommodation requests.
• Coordinates meetings, training and individual workshops as requested by DMS Manager

Required Qualifications

Education

• High school diploma or equivalent experience

Knowledge, Skills and Abilities

• Working knowledge of administrative procedures and processes related to workers' compensation claims processing and the guidelines/rules associated with the UC WC policy and the UCB coverage rules and/or the ability to learn.
• Requires good verbal and written communication skills, active listening, critical thinking, multi-task and time management skills.
• Requires strong interpersonal skills in order to establish effective working relationships with individuals at all levels of the university and beyond. Ability to work in a team oriented environment

Preferred Qualifications

• One to two years of work experience in the area of California workers' compensation
• Experience with a workers' compensation claim management system & Google documents
• Knowledge of UC policies and procedures
• Knowledge of UC Workers Compensation policies and procedures
• Knowledge of disability management processes in reference to return to work, medical terminology, job modification, and/or reasonable accommodation

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

• The budgeted hourly range that the University reasonably expects to pay for this position is Step 5.0 $33.50 - Step 14.0 $40.98
• This is a 100%, full-time (40 hours per week), career position that is eligible for full UC benefits.
• This position is non-exempt and paid bi-weekly.
  

How to Apply

To apply, please submit your resume and cover letter.

Other Information

• This is not a visa opportunity.
• This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html.
• Your employment is dependent on obtaining and maintaining a credentialing clearance (if applicable), background clearance and medical clearance according to University Health Service policies.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace