Order Management Specialist

Location: Allentown, PA (On-Site)

Pay: $28.00-$36.00/hour

Schedule: Full-Time, Monday-Friday

Employment Type: Temporary-to-Hire

We are seeking a detail-oriented Government Order Management Specialist to support the processing and management of government purchase orders. This role is responsible for reviewing purchase orders, validating contract compliance, coordinating with internal teams, and ensuring timely order fulfillment for government customers and authorized distributors.

The ideal candidate has experience with SAP, order management, government contracts, or customer operations and enjoys working in a fast-paced, process-driven environment.

• Review and process government purchase orders received from authorized distributors and government customers.
• Verify contract compliance, pricing, customer account information, product eligibility, and order requirements using SAP.
• Maintain and update customer account and contract information within SAP.
• Create and document order cases in Salesforce (Alexis) for tracking and workflow management.
• Record detailed case notes and route cases to Customer Service for order entry and fulfillment.
• Track purchase orders through internal reporting tools and spreadsheets from receipt through delivery.
• Monitor order status, follow up on outstanding orders, and ensure timely issue resolution.
• Communicate with distributors, Customer Service, and cross-functional teams regarding order status, documentation, and requirements.
• Research and resolve discrepancies related to pricing, contract information, account setup, and shipping requirements.
• Provide customers and distributors with order updates, shipment tracking, documentation, and general support.

• Bachelor's degree preferred, or equivalent professional experience.
• 2+ years of experience in order management, customer operations, sales operations, or government order processing.
• Experience using SAP for order processing or customer account management.
• Salesforce experience preferred (Alexis experience is a plus).
• Strong attention to detail with excellent organizational and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel and Microsoft Office.

Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.