New 
Concierge Supervisor
 Omni Hotels & Resorts | |
20-20
| |
 United States, Virginia, Hot Springs | |
| 1766 Homestead Drive (Show on map) | |
 Jul 28, 2026 | |
|
The Omni Homestead Resort & Spa
The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. Essential Functions: Optimize revenue by ensuring staff are familiar with activities, pricing and availability. Creates activities desk schedules Works with relevant managers to ensure proper coverage of concierge desk through the weekly schedule Be familiar with occupancy and drive activities on days where late departures can be granted to capture more revenue on guest departure days. Be proactive by discounting activities to increase booking during low-demand times Streamline ways to monitor booking activity and provide analysis on how to increase bookings and capture additional spend. Foster relationships between the F&B, Recreation, Reservation team to ensure activity and dining bookings are being made available based on guest demand. Generate ideas to come up with creative experiences that are property specific Create standards for activity center operation to ensure optimum service levels are being met Analyze and respond to Medallia surveys. Foster relationships with guests and build loyalty for future business. Ensure proper information is being shared to in house guests and guests who have reservations Be familiar with front desk operations to oversee problem resolution or manager on duty responsibilities when needed Conduct Situational MOS to ensure staff are representing the department and resort in a way that increases guest knowledge of amenities/activities. Provide coaching and teach selling strategies to ensure staff are confident with available offerings. Ensure associates are engaged with their work and that the individuals have the correct tools and equipment to perform their duties. Provide solutions to problems that arise between other departments and the front office staff Review group resumes and effectively communicates needs to the front office team Support the loyalty ambassador and take on this role's responsibilities in the absence of the loyalty ambassador Trains individuals for the history tour and conducts the tour when needed. Oversees amenity program and conducts training for new associates in ALICE Tools and Equipment: Computer and printer, typewriter, pen/pencil, photo-copying machine, facsimile machine, Alice, Resort suite, Opera, synergy. Working environment: Interior and on occasion exterior of hotel with exposure to weather conditions. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |