New

Network Operator

TEKsystems
$35.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Waukesha
Jul 28, 2026
Position Overview The Mission Assurance Center (MAC) Operator serves as a frontline operational resource within Technology Operations, providing real-time monitoring, incident coordination, and operational support across enterprise technology environments. This role is responsible for maintaining situational awareness of technology services, identifying and escalating issues, executing operational procedures, and supporting service reliability through effective monitoring and communication. The ideal candidate has experience in technology operations, network monitoring, troubleshooting, incident management, and operational support within a fast-paced environment. Key Responsibilities Enterprise Monitoring & Operations * Monitor enterprise technology environments using dashboards, monitoring platforms, event management tools, and automated alerting systems. * Proactively identify, investigate, and respond to system, network, application, infrastructure, and service-related issues. * Maintain awareness of the overall health, performance, and availability of technology services. * Document incidents, operational events, service disruptions, and resolution activities within service management systems. * Support continuous monitoring efforts to improve operational visibility and service reliability. Incident Management & Escalation * Serve as an escalation point for support issues received during assigned shifts. * Initiate incident response calls for service-impacting events requiring coordinated technical support. * Perform initial troubleshooting and triage to gather relevant information for incident resolution. * Coordinate escalation and routing of issues to the appropriate technical support teams. * Track incident progress, action items, and communication updates throughout the lifecycle of an issue. * Provide timely operational updates during outages, maintenance activities, and service disruptions. Operational Support & Playbook Execution * Execute approved operational playbooks, runbooks, and standard operating procedures. * Perform validation, recovery, maintenance, and operational health checks as documented. * Collaborate with infrastructure, network, systems, and application support teams to enhance operational procedures. * Identify opportunities to improve documentation, handoffs, workflows, and operational readiness. * Ensure adherence to established support and escalation processes. Configuration & Asset Management * Assist with Configuration Management Database (CMDB) reviews and updates. * Support efforts to maintain accurate service ownership, relationships, infrastructure details, and location information. * Review technology records and identify data quality issues or inconsistencies. * Coordinate follow-up with technical teams to address documentation gaps. Inventory Management * Support inventory management activities for technology equipment and spare assets. * Assist with receiving, organizing, tracking, auditing, and maintaining inventory records. * Help manage asset lifecycle activities and inventory accuracy. * Coordinate with technical teams to ensure availability of critical spare equipment and supplies. Service Management & Compliance * Follow established Incident, Problem, Change, Knowledge, and Request Management processes. * Maintain accurate tickets, operational notes, documentation, and status updates. * Ensure compliance with organizational policies, procedures, standards, and applicable regulations. * Perform additional operational duties as assigned. Required Qualifications Education * Associate degree in Computer Science, Information Technology, Management Information Systems, or a related field preferred. * Equivalent combinations of education, technical training, certifications, and relevant experience will be considered. Experience * 2-4 years of experience in: * Technology Operations * Network Operations Center (NOC) * Service Desk or Help Desk Support * Systems Administration * Infrastructure Support * Application Support * Technical Operations * Experience working in an operations center, monitoring center, service desk, or similar support environment preferred. * Experience troubleshooting technical issues and coordinating escalations across multiple support teams. * Familiarity with monitoring, observability, event management, alerting, and service management practices. * Experience following documented procedures, runbooks, and operational playbooks in a production environment. Required Technical Skills * Network Connectivity * LAN/WAN Technologies * Network Operations * Network Operations Center (NOC) Support * Technical Troubleshooting * Incident Management * Monitoring and Alerting Tools * Infrastructure Support * Service Management Processes Knowledge Areas * Enterprise monitoring and observability concepts * Incident, Problem, Change, Knowledge, and Request Management * Network, server, storage, application, database, endpoint, and collaboration technologies * Cloud and hybrid infrastructure environments * Data protection, backup, and recovery concepts * Configuration and asset management practices * Inventory management and lifecycle tracking Job Type & Location This is a Contract position based out of Waukesha, WI. Pay and BenefitsThe pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Waukesha,WI. Application DeadlineThis position is anticipated to close on Aug 10, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.