Provider Relationship Manager

VSP Vision
remote work
United States
Jul 28, 2026
Develop, maintain, and cultivate productive relationships with providers, retail chains, strategic partners, and their staff. Ensure providers' understanding of how the company can maximize the growth of their practice. Educate providers on the company and its initiatives, leveraging team knowledge and resources. Manage assigned region, working with others to ensure support of the department. Establish relationships and become an expert on plans, programs, and products Build relationships that result in positive adoption, achievement of Vision Care program targets, and support of strategic initiatives Exercise critical thinking and analytical skills in the initial entry and maintenance of provider data, ensuring the integrity of all shared provider information Use independent judgment to resolve complex issues and escalations, coordinating with internal and external business partners when needed Responsible for provider data, ensuring all business partners have access to high-quality and accurate information Negotiate and manage special provider arrangements based on geographic patient access considerations, business needs, and client requests Analyze practice structure and documents submitted by providers in support of their practice ownership information Determine document routing based on analysis Manage, troubleshoot, and resolve network, retail, and other non-traditional provider issues Escalate issues to the appropriate business areas and drive solutions when applicable Gather and review client/provider information to determine network composition that ensures client (performance guarantee) needs are met Compose professional and concise correspondence to providers, retail chains, strategic partners, clients, office staff, and governmental agencies Act as communication focal point for critical provider outreach during natural disaster relief efforts, activity recruitment, and surveys Demonstrate a broad knowledge of the organization's strategic direction to achieve growth objectives and operational goals Act as an internal resource for business partners Job Specifications Typically has the following skills or abilities: Bachelor's degree in Business, Communications, or other related area or equivalent experience 2+ years of experience in a health care environment or customer/client services Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict, experience handling and resolving escalated issues Demonstrated advanced communication, influencing, and problem-solving skills Experience working directly with providers and staff on policies and procedures, resolving complex issues Regularly exercise discretion and independent judgment in the performance of job duties Proven ability to balance provider needs with corporate objectives Ability to work independently and in a team environment For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $92,328.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.