Service Manager - Williamsport (Williamsport, PA)

• Provide day-to-day leadership, coaching, and technical support to service technicians to ensure quality workmanship, safety, and productivity.
• Develop estimates and proposals for small service projects and repair work.
• Conduct regular field visits to evaluate technician performance, provide coaching, and reinforce company standards.
• Promote new business with existing and future customers through regular visits.
• Engage with technicians while on locations to identify areas of growth, opportunity, and deficiencies.
• Ensure technicians comply with company policies, work rules, and all safety requirements.
• Collaborate with Dispatch and the Regional Manager to effectively schedule technicians and balance workloads.
• Coordinate staffing levels based on seasonal demands and workload requirements.
• Foster a positive team culture through regular communication, meetings, coaching, and employee engagement.
• Develop and maintain proficiency in Build Opps while ensuring its effective use by the service team.
• Monitor technician productivity by minimizing non-billable time and ensuring accurate, complete work order documentation.
• Approve purchases of small tools, equipment, and truck stock within established guidelines.
• Assist in managing departmental overhead expenses and controlling operating costs.
• Provide exceptional customer service by ensuring timely communication, proactive follow-up, and prompt resolution of customer concerns.
• Promote and encourage technicians to identify additional service opportunities, repairs, and project leads.
• Participate in the on-call rotation, as required.
• Review and respond to technician comments and documentation within Build Opps.
• Support technician training and development, including cross-training and apprenticeship programs.
• Collaborate with Sales, Projects, Dispatch, ATC, regional leadership, and other departments to coordinate workloads, support customer needs, and promote effective teamwork.
• Perform other duties as assigned.

• Minimum of ten (10) years of progressive field experience in commercial HVAC/R and plumbing service.
• Strong working knowledge of commercial HVAC/R and plumbing systems, including Chillers, Boilers, Building Management Systems (BMS) and controls, Clean room environments, Industrial process applications, Mechanical system design and operation
• Demonstrated leadership experience with the ability to coach, mentor, and develop technicians.
• Strong problem-solving, decision-making, and organizational skills.
• Excellent written and verbal communication skills with the ability to communicate effectively with employees, customers, vendors, and management.
• Proven ability to prioritize multiple responsibilities and perform effectively in a fast-paced, customer-focused environment.
• Strong customer service and relationship management skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and field service management software, preferably Field Centrix.
• Valid driver's license with an acceptable driving record.

This is a management position
This is a full time position