Patient Service Representative - Somali Speaking

Position Overview

This position is responsible for processing registrations and admitting patients into the clinic for their appointments. The candidate's ability to speak Somali is required for this position. These employees will:
Initiate the patient care episode and may help to begin the financial aspects of the visit (e.g., collecting co-pays, determining eligibility for the Sliding Fee Scale program, etc.) revenue cycle for the visit. Communicates a wide range of information to the patient about the organization's procedures, patient rights and access to care.

The position adds functions and competencies which are at the core of the organization's need to helps to ensure that patients/consumers receive effective, understandable, and respectful care from all staff members effective, understandable, and respectful care that is Care will be provided in a manner compatible with their cultural health beliefs, and practices, and in their preferred language.

This is a 100% time in person, patient-facing position on-at CUHCC.

On any given day staff will be engaged in some or most of these tasks, but the task mix may vary from day to day depending on patient flow. These functions represent 100% of the effort.

20% - Checks-in patients, collects copays
20% - Validates coverage, and collects data for registration and household assessments, determines eligibility and accurately administers patient accounts.
15% - Schedules appointments.
15% - Answers switchboard, phone lines and redirects phone calls, as needed
30% - Communicates to patients, in their own language whenever possible or through interpreter, about essential elements in their care:

Job Responsibilities

• Provides information about services, such as access to CUHCC services, emergency care walk-in clinic sessions, access to behavioral health, medical and dental care, eligibility for Sliding Fee Scale program, grant activities/group meetings.
• Collects documentation of informed consent to services, and rights and responsibilities of the patient and the organization.
• Provides information about the organization's consumer feedback, complaint and grievance procedures, and assists them to access these processes, as needed.
• Ensures the privacy of patient's health information and handles the release of protected health information, as requested.
• Provides access to services offered by the patient's Health Plan, if applicable (e.g. transportation, incentives).
• Shares info. and provides access to government benefits:
  Educates patients about application process for programs such as Family Planning Waiver Program, SAGE and MNSure

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

*All required qualifications must be documented on application materials

Required Qualifications

• A minimum of four (4) years of experience or a combination of experience totaling four (4 years) in the following areas: Business college, office skills training, university level education, and/or clerical experience involving contact with the public.
• A minimum of one year of experience working in a multicultural medical or social services setting.

• Must be fluent in English and Somali. Please list your language fluency on your resume. Upon hire, you will need to be able to pass a language test for your proficiency in English and the second language.

Preferred Qualifications

• Previous experience working with community health intake projects involving data collection and developing relationships with patients.
• Strong skills and experience with insurance verification and collecting data for electronic medical record (EMR) systems.

***This position requires a negative TB test, and a Hepatitis B vaccination.

At CUHCC, we're transforming urban health care and educating the next generation of healthcare professionals.

CUHCC offers a full range of dental and mental health services that are typically not offered at a community health center, such as prosthodontic services and psychiatry. CUHCC has pharmacists, psychiatric nurse practitioners, dentists, dental hygienists, nurses, family nurse practitioners, family practice physicians, internal medicine physicians, internal medicine-pediatric physicians, licensed social workers and psychologists among other disciplines on staff.

CUHCC's interprofessional care model uses a collaborative, team-based approach to deliver education and patient care, integrating these services. Students and residents at CUHCC have the opportunity to work with other students and preceptors in other fields to best serve the complex needs of the patients. Over half of CUHCC's mental health patients also receive medical services at CUHCC, allowing CUHCC providers to work collaboratively to provide patient centered care.

As a founding member in the country's first accountable care organization (ACO) for federally qualified health centers, CUHCC is leading change in urban health and improving patient outcomes to meet the Institute for Healthcare Improvement's Triple Aim: improve the patient experience, improve patient health, and reduce the cost of patient care.

Pay Range: $24.73/ hour (step 5) - $26.23/hour (step 8) which equates to between $51,438.40/annually - $54,558.40/annually for 1.0 FTE, depending on qualifications, plus $.50/hr language differential upon passing the language test.

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.