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Patient Services Representative Lead-Inf Dis

Carle Health
$23.05 - $38.49 / hr
United States, Illinois, Urbana
Jul 29, 2026
Overview

The Patient Service Representative Lead assists in the coordination of staffing and activities of the Pulmonary Medicine / NC-6 Psych / Physical Medicine & Rehab / Infectious Diseases and Nephrology front desks, central check-in/check-out, and phone banks. Provides leadership and technical expertise in all aspects of service. Performs staffing coverage as needed.
Qualifications

Certifications: Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM)National Association of Healthcare Access Management (NAHAM), Education: Associate's Degree: Related Field; Certificate of Completion, Work Experience: Customer service
Responsibilities

Perform essential job functions of Patient Service Representative I, II and III.
Assists in coordination of staffing and activities.
Assists leadership with orientation and training of new and existing coding staff.
Acts as a role model and supports management initiatives for the department. Assumes leadership role in the absence of Supervisor/Manager.
Resolves work related issues or assists employees in solving work related issues.
Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service.
Establishes standards for reducing registration errors. Reviews with staff on a regular basis registration errors and initiates necessary training to reduce errors.
Schedules appointments for Pulmonary Medicine, Pulmonary Function Lab, NC-6 Psych, Physical Medicine Rehab, Bone Health and Osteoporosis, Infectious Diseases and Nephrology. Coordinates staff assignments and rotation to adequately cover all departments in the absence of the Patient Services Supervisor / Manager. Assists in the training of all Patient Service Representative responsibilities. Attends SME Meetings and communicates with staff.
About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.


Compensation and Benefits

The compensation range for this position is $23.05per hour - $38.49per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
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