New 
Application Support Lead - Wealth Management (Production Support)
 Spectraforce Technologies | |
 United States, Illinois, Chicago | |
 Jul 29, 2026 | |
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Role: Application Support Lead - Wealth Management (Production Support)
Duration: 6 months with a potential for extension/conversion Location: Chicago, IL - Hybrid - onsite 3 days per week Project Overview: This role will support our Wealth Management business, product , operations, partners and clients . As a support associate you will collaborate with Application Development teams to implement business solution through agile practice and manage production issues. Contractor's Role: The ideal candidates will possess excellent leadership and communication skills coupled with a solid understanding of modern cloud technologies preferably in the financial sector. Critical incident may require weekend and/or after-hours support. Resource Private passport production issues/ INC/Change /Projects Qualifications: Previous experience supporting mission critical applications Tasks & Responsibilities: Lead production stability effort by preventing production issue and improve production stability. * Track /Manage Incidents /Change /Problems for assigned applications. * Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches. * Identify measures to improve applications stability and availability to improve support service delivery. * Develop to become a Subject Matter Expert for assigned application domain. * Troubleshoot production issues through monitoring and log analysis. * Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release. * Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation * Help ensure compliance with all audit requirements including change control procedures and data security * Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts. * Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues. * Responsible to attend on-call, after office hours including weekend to support High and Critical production issues. * Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found. | |