New

Senior Operator

North Carolina State University

$ 39,000 - $ 97,109

life insurance, flexible benefit account, paid time off

Jul 29, 2026

Job Posting Information

Posting Number	PG195143SP
Internal Recruitment	No
Working Title	Senior Operator
Anticipated Hiring Range	$50,000 - $52,000
Work Schedule	Rotating schedule, 24/7
Job Location	Raleigh, NC
Department	Office of Information Technology-Network Operations Center
About the Department	Communication Technologies (ComTech) is a division of OIT - The Office of Information Technology. ComTech is dedicated to providing communication services to the entire NC State University community. Our department offers a range of services including telephony, wired, wireless, and secure networks. We are proud to serve a growing academic population of over 36,000 students and more than 8,000 faculty and staff. This premiere enterprise network includes over 102,000 network ports and more than 9,000 wireless access points, 16,000 phone lines and more than 1,000 life safety lines. As the network and telephony service provider for NC State University, ComTech is responsible for designing, maintaining, and supporting the data and voice infrastructures, critical facilities and associated components.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	Join the team responsible for supporting the reliable operation of NC State University's technology services. As a Senior Operator, you will provide comprehensive operational support for campus IT services on a 24O7O365 basis by monitoring critical systems, coordinating incident response, and delivering responsive technical support. Your work helps ensure the continuity of essential technology services by supporting desktop operations, critical infrastructure, and campus-wide incident management. Key Responsibilities Operations Monitoring & Incident Response Monitor batch processing systems, network infrastructure, and critical campus facilities to proactively identify, document, and respond to operational issues. Coordinate after-hours incident response by dispatching support to critical facilities and campus locations, communicating with customers, and escalating complex issues in accordance with established procedures. Service Management & Customer Support Document and manage incidents and service requests within ServiceNow, utilizing established templates and knowledge resources to ensure accurate tracking and timely resolution. Promote a high level of customer service by striving for first-contact resolution whenever possible while providing clear communication throughout the incident lifecycle. Infrastructure & Operational Support Support NOC operational activities, including cable patching, equipment deployment and retrieval, and assist in maintaining accurate network inventory. Follow standard operating procedures and assist with critical incident response efforts to support the reliable operation of campus technology services. If you are someone who enjoys working in a fast-paced technical operations environment, solving problems, supporting mission-critical technology services, and providing outstanding customer service, we encourage you to apply. This is an opportunity to play an important role in helping keep NC State's technology services available for the university community.
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Experience/Education	High school or General Educational Development (GED) diploma and six months of experience in the field or work related to the position; or an equivalent combination of education and experience. Equivalent coursework in computer operations or information technology from a technical school or community college may be substituted for the required experience.
Preferred Qualifications	Experience in enterprise computer operations or a similar technical operations environment. Experience with job stream schedulers, batch processing systems, or other enterprise operations software. Experience using an IT service management or incident tracking system, such as ServiceNow. Experience supporting critical incident response in a 24O7 operational environment while collaborating with cross-functional technical teams.
Required License or Certification	This position requires a valid drivers license. The license must be maintained as a condition of employment.
Valid NC Driver's License required	Yes
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	07/29/2026
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	08/04/2026
Notice to Applicants	Please note that the work history on your resume must also be included in your application.
Special Instructions	Please include a resume and contact information for at least 3 professional references.

Position Details

Position Number	00040153
Position Type	SHRA
Position Classification Band Title	IT Operations Technician
Position Classification Band Level	Journey
Position Classification Salary Range	$ 39,000 - $ 97,109
Salary Grade Equivalency	DT03
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Hazardous Material Incidents
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	516201 - DC Operations & Infrastructure
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.