Role: UI/UX Design Consultant - I
Location: NYC, NY (Hybrid - 1-2 days in office)
Duration: 5+ months
What you'll do:
Core service design practice
- Facilitate discovery sessions to identify the roles, systems, tools, and processes behind each journey
- Organize and synthesize qualitative research, stakeholder input, and business context into meaningful, focused frameworks
- Map end-to-end experiences across customer, advisor, and internal journeys, surfacing friction points, opportunity areas, and moments that matter
- Produce service blueprints that capture front-stage and back-stage layers
- Maintain journey artifacts as a living single source of truth
Production and process building
- Build a repeatable, AI-ready production process (templates, methods, and workflow) that lets the client produce journey artifacts consistently and at volume, designed for the Experience Strategy & Standards team to own and govern after handoff
- Create scalable, shareable journey artifacts, using code-based or component-driven production approaches where they improve speed, consistency, and reusability
- Establish and maintain a library of blueprint and journey map templates to support various levels of detail and scope
What you bring:
- Demonstrated depth in service design, experience strategy, and/or journey mapping
- Ability to manage stakeholders, facilitate workshops, and educate others regarding the value and purpose of service design methods
- Proven ability to establish repeatable processes, not just deliver one-off artifacts
- Strong systems thinking, with the ability to connect experience to operational and technical ecosystems
- Production fluency: comfort producing scalable, shareable artifacts, including with code-based or component-driven methods
- Fluent in FigJam, Figma, Claude Design, or similar, and willing to work beyond them
- Familiarity creating custom skills with agentic AI tools such as Claude and ChatGPT
- Comfort in complex, regulated environments; financial services experience a plus
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Spectraforce Technologies
Aug 02, 2026